Customer Success Coordinator — Printing & Packaging

Starlite Printers (M) Sdn Bhd; Kulai; On-site; MYR 36,000 - 60,000; Full time

Job summary

Starlite Printers (Malaysia) Sdn Bhd is seeking a responsible Customer Service Officer to handle inquiries, process orders and coordinate with internal departments. You will follow up on production and delivery status and help resolve issues to ensure timely communication with customers.

The role requires a diploma/bachelor's in business/CS or related field and 1–2 years of experience in customer service, preferably in manufacturing or printing.

Qualifications

• Diploma / Bachelor’s Degree in Business Administration, Marketing, Customer Service or related field.
• Minimum 1–2 years of experience in Customer Service, preferably in a manufacturing or printing environment.
• Good communication and interpersonal skills in English and Bahasa Melayu.
• Proficient in Microsoft Office and familiar with ERP systems.
• Good problem-solving, coordination and customer relationship management skills. Mandarin language proficiency is an added advantage.

Responsibilities

• Handle customer enquiries, requests and follow-ups promptly and professionally.
• Process customer orders accurately according to company procedures.
• Coordinate closely with customers, Sales, Production, Planning and other departments to ensure smooth order fulfilment.
• Update and maintain customer orders, job orders and relevant information in the ERP system.
• Monitor order progress, delivery schedules and follow up on delivery performance.
• Prepare delivery orders, e-invoices and other required customer documents.
• Maintain good customer relationships and assist in resolving customer issues to minimize complaints and service failures.

Skills

Customer service

Communication

Interpersonal

MS Office

Education

Business/CS degree

Tools

ERP systems

Job description

Starlite Printers (Malaysia) Sdn Bhd is seeking a responsible Customer Service Officer to handle inquiries, process orders and coordinate with internal departments. You will follow up on production and delivery status and help resolve issues to ensure timely communication with customers.

The role requires a diploma/bachelor's in business/CS or related field and 1–2 years of experience in customer service, preferably in manufacturing or printing.