Customer Service Partner

Cari; Seberang Perai; On-site; MYR 33,000 - 61,000; Full time

Job summary

Sealed Air in Penang, Malaysia, is seeking a Customer Service Officer to be the company’s first point of contact with assigned key customers, process purchase orders, and prepare shipping documents.

You will liaise with production, coordinate with logistics, handle inquiries and returns, monitor orders, and prepare weekly and monthly sales reports; at least a diploma and 1–2 years of experience are required.

Qualifications

• SPM or Diploma in a related field.
• 1–2 years of customer service/marketing/sales/administration experience.
• Good customer service, communication & interpersonal skills.
• Good team player with problem-solving skills.
• Computer literate.

Responsibilities

• To act as company's first point of contact with assigned key customers on customer service.
• To process customer's purchase order & prepare shipping documents.
• To liaise with production planner on order acknowledgement, production schedule & schedule changes.
• To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
• To coordinate with Logistic Department on shipment & delivery to the customers.
• To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
• To handle customer enquiries & complaints.
• To manage customer stock level & forecast loading
• To monitor the performance of customer service officer and provide coaching when necessary
• To prepare weekly and monthly sales report
• To perform other tasks as assigned by superior.

Skills

Customer service

Communication

Interpersonal skills

Team player

Problem solving

Computer literacy

Education

SPM/Diploma in related field

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, sealedair.

Job Description

• To act as company's first point of contact with assigned key customers on customer service.
• To process customer's purchase order & prepare shipping documents.
• To liaise with production planner on order acknowledgement, production schedule & schedule changes.
• To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
• To coordinate with Logistic Department on shipment & delivery to the customers
• To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
• To handle customer enquiries & complaints.
• To manage customer stock level & forecast loading
• To monitor the performance of customer service officer and provide coaching when necessary
• To prepare weekly and monthly sales report
• To perform other tasks as assigned by superior.

Qualifications

• At least SPM/Diploma in related field
• At least 1-2 years of working experience in customer service/marketing/sales/administration activities
• Good customer service, communication & interpersonal skills
• Good team player & problem solving skills
• Computer literate.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.