Customer Success & Fulfillment Specialist

Balazs; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Job summary

Air Liquide Malaysia in Shah Alam is looking for a Customer Service Executive to manage daily order fulfillment and provide strong customer support across channels, coordinating with logistics and asset teams to ensure timely delivery and accurate billing.

The role requires a Bachelor’s degree, at least 1 year in sales administration or customer service, sharp problem-solving, and a proactive attitude toward continuous improvement. Occasional travel may be involved.

Qualifications

• Bachelor's degree in any discipline.
• Strong problem-solving skills and customer-centric mindset.
• Excellent written and verbal communication abilities.
• Able to work 5.5 days (alternate Saturdays).
• Willingness to travel for work when required.

Responsibilities

• Serve as primary contact for customer requests and order processing across channels.
• Coordinate with logistics and asset teams to ensure timely delivery and accurate billing.
• Resolve customer inquiries and support documentation requests and account setup.
• Support continuous improvement initiatives and assist with administrative tasks.

Skills

Problem-solving

Customer-centric mindset

Communication skills

Organized / detail-oriented

Education

Bachelor's degree (any discipline)

Job description

Air Liquide Malaysia in Shah Alam is looking for a Customer Service Executive to manage daily order fulfillment and provide strong customer support across channels, coordinating with logistics and asset teams to ensure timely delivery and accurate billing.

The role requires a Bachelor’s degree, at least 1 year in sales administration or customer service, sharp problem-solving, and a proactive attitude toward continuous improvement. Occasional travel may be involved.