Customer Success Specialist

Mochi Technologies; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Structured training & clear career Pro

Competitive salary + performance-based

Supportive, energetic & collaborative

Job summary

MOCHI Technologies, a Kuala Lumpur-based software company, is seeking a Customer Success Specialist to guide customers from onboarding to long-term success, ensuring they gain real value from our AI-powered business growth tools.

You’ll run weekly onboarding and virtual support sessions, be the first contact via WhatsApp and Zoom, and help clients set up, use, and tailor features while building strong relationships to boost retention.

Qualifications

• Fresh graduates welcome; full training provided.
• 2–3 years of customer support experience is an advantage.
• Strong communication and problem-solving skills.
• Self-driven, detail-oriented and customer-focused.
• Multilingual proficiency is a plus.

Responsibilities

• Act as the first point of contact for clients via WhatsApp & Zoom.
• Conduct weekly software onboarding & virtual support sessions.
• Guide customers through setup, usage & feature customisation.
• Troubleshoot issues, escalate bugs, and document client feedback.
• Build strong client relationships to improve retention & satisfaction.
• Participate in team briefings, product updates & skill-building sessions.

Skills

Strong communication

Problem-solving

Multilingual

Job description

Be the Voice of Exceptional Customer Experience

Do you enjoy helping people succeed? Are you energised by solving problems and building relationships?
Join a fast-growing tech company where your work directly helps businesses grow and thrive.

As a Customer Success Specialist, you’ll be the trusted partner guiding customers from onboarding to long‑term success—making sure they get real value from our system, not just support.

Why Join Us?

Structured training & clear career progression

Competitive salary + performance-based incentives

Supportive, energetic & collaborative team culture

Work closely with SMEs & business owners

Be part of a company redefining customer success through technology

What You’ll Do

Act as the first point of contact for clients via WhatsApp & Zoom

Conduct weekly software onboarding & virtual support sessions

Guide customers through setup, usage & feature customisation

Troubleshoot issues, escalate bugs, and document client feedback

Build strong client relationships to improve retention & satisfaction

Participate in team briefings, product updates & skill‑building sessions

Who We’re Looking For

Fresh graduates welcome — full training provided
(Tech, HR, Business, or related background is a plus)

2–3 years of customer support/account/client-facing experience is an advantage

Strong communication & problem-solving skills

Self‑driven, detail‑oriented, and customer‑focused

Multilingual proficiency is a plus

Why This Role Is Different

This is not a call‑center role.
You’ll work closely with customers, understand their business needs, and help them succeed—not just respond to tickets.

and be part of a team that delivers real impact through exceptional client success.

MOCHI Technologies is a Kuala Lumpur-based software company that provides AI-powered business growth solutions and management tools for small and medium-sized enterprises (SMEs) in Malaysia.