Freight Forwarding Executive - Air Freight

Worldgate Express Services Sdn Bhd; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

Worldgate Express Services Sdn Bhd, based in Puchong, Selangor, is seeking a proactive Freight Forwarding Executive to coordinate air freight shipments from booking to delivery. The role requires 2–3 years of experience and strong knowledge of international air freight procedures and documentation.

You will work with customers, overseas agents, and internal teams, handling enquiries, preparing quotations, and ensuring accurate billing and records. Fluent English is essential.

Qualifications

• 2–3 years of experience in air freight forwarding or related freight logistics roles.
• Comprehensive knowledge of international air freight procedures, documentation and regulations.
• Proficiency in freight forwarding software systems and MS Office applications.
• Understanding of customs procedures, import/export regulations and trade compliance.
• Strong organisational and time-management skills to handle multiple shipments simultaneously.
• Excellent communication and customer service skills, with the ability to communicate effectively with international partners.
• Attention to detail and accuracy in documentation and data entry.
• Problem-solving abilities and the capacity to work under pressure in a fast-paced environment.
• Familiarity with IATA regulations and dangerous goods handling is preferred.
• Fluency in English is essential; knowledge of additional languages is advantageous.

Responsibilities

• Handle customer enquiries and air freight shipment bookings.
• Coordinate shipments with customers, airlines, overseas agents and internal teams.
• Monitor shipments and keep customers updated on their status.
• Prepare and check shipping documents.
• Coordinate customs clearance and cargo delivery.
• Follow up on shipment issues and resolve customer concerns.
• Prepare quotations and coordinate accurate billing.
• Maintain shipment records in the company’s system.

Skills

Air freight

Customer service

MS Office

Communication

Time management

Documentation

IATA knowledge

Tools

Freight forwarding software

MS Office

Customs clearance systems

Job description

About the role This is a full-time position based in Puchong, Selangor. We are looking for a proactive and customer-focused Freight Forwarding Executive to coordinate air freight shipments and provide timely, reliable service. You will work closely with customers, overseas agents and internal teams to ensure smooth shipment handling from booking to delivery.

Key responsibilities

Handle customer enquiries and air freight shipment bookings.

Coordinate shipments with customers, airlines, overseas agents and internal teams.

Monitor shipments and keep customers updated on their status.

Prepare and check shipping documents.

Coordinate customs clearance and cargo delivery.

Follow up on shipment issues and resolve customer concerns.

Prepare quotations and coordinate accurate billing.

Maintain shipment records in the company’s system.

What we’re looking for

A minimum of 2-3 years' experience in air freight forwarding or related freight logistics roles

Comprehensive knowledge of international air freight procedures, documentation and regulations

Proficiency in freight forwarding software systems and MS Office applications

Understanding of customs procedures, import/export regulations and trade compliance

Strong organisational and time-management skills to handle multiple shipments simultaneously

Excellent communication and customer service skills, with the ability to communicate effectively with international partners

Attention to detail and accuracy in documentation and data entry

Problem-solving abilities and the capacity to work under pressure in a fast-paced environment

Familiarity with IATA regulations and dangerous goods handling is preferred

Fluency in English is essential; knowledge of additional languages is advantageous

A proactive attitude with a commitment to continuous professional development

What we offer Worldgate Express Services Sdn Bhd is committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience and qualifications. As part of our team, you will benefit from career development opportunities within a growing logistics company, exposure to diverse international freight operations, and the chance to expand your professional network within the industry. We provide a collaborative workplace culture where your contributions are valued and recognised. We also offer flexibility and support for work-life balance, ensuring you can maintain your wellbeing whilst delivering excellence in your role.

About us Worldgate Express Services Sdn Bhd is a leading freight forwarding and logistics service provider operating in the Manufacturing, Transport & Logistics sector. We specialise in comprehensive freight forwarding solutions, including air freight, sea freight and ground transportation services. With a strong commitment to reliability, efficiency and customer satisfaction, we serve clients across multiple industries and geographical regions. Our mission is to provide seamless logistics solutions that connect businesses globally whilst maintaining the highest standards of professionalism and service quality. We pride ourselves on our team of experienced professionals and our state-of-the-art logistics infrastructure that enables us to deliver exceptional results for our clients.