Customer Services Executive

PRECISCO LOGISTICS SDN BHD; Klang City, Port Klang; On-site; MYR 47,000 - 71,000; Full time

Job summary

PRECISCO LOGISTICS SDN BHD is seeking a shipping documentation professional to prepare and manage documents for FCL/LCL and export shipments. You will liaise with clients, ocean carriers, hauliers, and warehouses to ensure accurate documentation and smooth deliveries.

Strong communication and organizational skills are essential. The role emphasizes coordinating with multiple stakeholders, managing billing inputs, and maintaining client relationships.

Qualifications

• Minimum of 3-5 years related experience.
• Understanding of transportation documentation and trade terms, is a must.
• Understanding of Dangerous Goods, is a plus.
• Good communication skills and able to work as team.
• Possesses excellent communication and organizational skills and a professional approach to your work.

Responsibilities

• Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form and Pre-alert to customers.
• Liaise with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
• Coordinate with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
• Provide complete & correct cost input & freight billing, as well as uploading necessary documents into the system.
• Communicate with customers and clients to resolve operational issues.
• Build and maintain excellent relationships with clients.
• Undertake any other duties as requested by department head or management.

Skills

Communication skills

Team player

Organizational skills

Professional approach

Job description

This role involves preparing and managing shipping documentation including Shipping Instructions, Packing Lists, Invoices, Certificates of Origin, Bills of Lading, Dangerous Goods forms, and Pre-alerts to customers. You will liaise with clients on FCL/LCL/Export shipment arrangements, coordinate with ocean carriers, hauliers, warehouses and local vendors, and manage freight billing and system documentation. You will communicate with customers to resolve operational issues and build strong client relationships.

Key responsibilities

Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form and Pre-alert to customers

Liaise with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries

Coordinate with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries

Provide complete & correct cost input & freight billing, as well as uploading necessary documents into the system

Communicate with customers and clients to resolve operational issues

Build and maintain excellent relationships with clients

Undertake any other duties as requested by department head or management

About you

Minimum of 3-5 years related experience

Understanding of transportation documentation and trade terms, is a must

Understanding of Dangerous Goods, is a plus

Good communication skills and able to work as team

Possesses excellent communication and organizational skills and a professional approach to your work

Working mode: non shift

Opportunities for promotion and career advancement