Customer Services Executive / Senior Executive

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd; Penang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd in Penang is seeking a Customer Services Executive / Senior Executive to manage customer inquiries, provide timely shipment updates, and coordinate bookings, schedules, and documentation.

The role requires handling imports/exports processes, liaising with shipping lines, transporters and internal teams, maintaining records, and building strong customer relationships.

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related field.

Responsibilities

• Handle customer enquiries and provide timely updates on shipment status.
• Coordinate with customers regarding booking, shipment schedules, documentation, and delivery arrangements.
• Liaise with shipping lines, airlines, transporters, agents, and internal operations teams.
• Prepare and check shipping and customer-related documents.
• Handle customer complaints and resolve issues professionally and promptly.
• Monitor shipment delays, changes, and exceptions and communicate them to customers.
• Build and maintain good relationships with customers.
• Assist with quotations, billing queries, and other customer-related matters when required.
• Maintain accurate customer and shipment records in the company system.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Mandarin

Education

Diploma or Bachelor’s in Logistics / Supply Chain / Business Administration

Tools

Microsoft Excel

Job description

Customer Services Executive / Senior Executive

• Handle customer enquiries and provide timely updates on shipment status.


• Coordinate with customers regarding booking, shipment schedules, documentation, and delivery arrangements.


• Liaise with shipping lines, airlines, transporters, agents, and internal operations teams.


• Follow up on shipment progress and ensure customers receive accurate updates.


• Prepare and check shipping and customer-related documents.


• Handle customer complaints and resolve issues professionally and promptly.


• Monitor shipment delays, changes, and exceptions and communicate them to customers.


• Coordinate with the Operations and Documentation teams to ensure smooth shipment handling.


• Follow up on delivery status and proof of delivery when required.


• Maintain accurate customer and shipment records in the company system.


• Assist with quotations, billing queries, and other customer-related matters when required.


• Build and maintain good relationships with customers.


• Prepare customer reports and provide updates to management when required.


• Perform other duties as assigned by Management.

Requirements:

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, or a related field.


• Executive: 2–4 years of relevant experience.


• Senior Executive: 4–7 years of relevant experience.


• Experience in freight forwarding, shipping, logistics, or transportation is preferred.


• Good understanding of import/export and shipping processes.


• Good communication and customer service skills.


• Able to communicate effectively in English; additional languages are an advantage.


• Good computer skills, particularly Microsoft Excel and email.


• Strong follow-up skills and attention to detail.


• Able to handle multiple shipments and work under pressure.


• Responsible, proactive, and able to work independently and as part of a team.


• Mandarin speaking abilities to liaise with Mandarin speaking customers IS A MUST