Customer Services Executive

OOCL Logistics; Petaling Jaya; On-site; MYR 33,480 - 66,960; Full time

Job summary

A logistics and supply chain company in Petaling Jaya is seeking a professional responsible for managing customer interactions and ensuring excellent service during logistics operations. The ideal candidate will have a degree in Business Administration, Logistics, or a related field, coupled with relevant experience in shipping and logistics. Key responsibilities include handling CCP permit declarations, coordinating trucking, and ensuring compliance with company policies. Proficiency in English and good computer skills are essential.

Qualifications

• Candidate must have a degree in relevant fields.
• Experience in shipping and logistics is essential.
• Proficient in English communication.

Responsibilities

• Manage customer interactions and logistics operations.
• Handle CCP permit declarations for compliance.
• Coordinate Container Trucking for cargo.

Skills

Customer service

Logistics knowledge

Multitasking

Interpersonal skills

Education

Degree in Business Administration, Logistics, or related field

Tools

Computer skills

Job description

Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

• Handle Singapore CCP permit declarations and submissions - ensuring compliance with regulatory requirements.
• Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
• Coordinate and arrange Container Trucking for cargo pick-up and delivery.
• Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
• Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
• Monitor shipment status and provide timely updates to customers.
• Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo movement.
• Manage customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.
• Ensure compliance with company policies, customer SOPs, and regulatory requirements.
• Maintain accurate records and update systems with booking and shipment information to meet KPI deadlines.

Qualifications And Experience

• Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Possess working experience and knowledge in shipping & Logistics / Ocean Freight-Forwarding / Supply Chain Management.
• Experience in handling Singapore CCP are added advantages.
• Proficient in both written and spoken English.
• Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer.
• Good computer skills.
• Highly responsible and a good team-member.

Key Competencies

• Fast-paced work execution
• Interpersonal skills.
• Responsiveness & Agility
• Multitasking