Documentation Officer / Customer Service Executive

Private Advertiser; Bayan Lepas; On-site; MYR 23,000 - 33,000; Full time

Job summary

Private Advertiser is seeking a Documentation Officer / Customer Service Executive in Bayan Lepas, Penang. You will prepare full set of import/export shipping documents based on LC, origin certificates, and customs declarations, and process orders and inquiries accurately.

You'll handle cargo documentation (LCL/FCL), ensure SOP compliance, maintain system data, and communicate discrepancies to supervisors. Candidates should be detail-oriented, able to work under pressure, and proficient in MS

Qualifications

• Minimum Diploma in Logistics, Business or related discipline.
• Able to work under pressure in a fast-changing and demanding environment.
• Self-discipline, initiative, responsible and independent.
• A good team player with strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in MS Office (Word, Excel).
• Able to work overtime, weekends and month-end closing.

Responsibilities

• Prepare full set of import/export shipping documents based on LC, origin certificate, customs/insurance declarations.
• Process customers’ orders/enquiries timely and accurately.
• Handle shipping documentation (import/export/BL/documentation).
• Manage cargo documentation (LCL & FCL).
• Ensure compliance with customer SOPs.
• Update all event data accurately in the system.
• Communicate discrepancies/issues to supervisor/manager when necessary.
• Perform other ad-hoc admin duties as required by Supervisor/Manager.

Skills

Teamwork

Interpersonal skills

Communication skills

Self-discipline

Initiative

Independent working

MS Office

Education

Diploma in Logistics/Business

Tools

MS Office (Word, Excel)

Job description

Documentation Officer / Customer Service Executive

• Full set of import/export shipping documents based on LC, Certificate of origin, Custom/Insurance declaration
• Process customer’s orders/enquiries timely and accurately
• Shipping documentation (import/ export/ BL/ documentation)
• Handling of Cargo documentation such as LCL & FCL
• Ensure compliance with customer’s Standard Operating Procedure
• Ensure all event data are updated correctly in system
• Communicate discrepancies/issues to team supervisor/manager when necessary
• Any other ad-hoc work instructions/administration duties from Supervisor/Manager

• Min. Diploma in Logistics, Business or related discipline
• Able to work under pressure in a fast changing and demanding environment
• Self-discipline, initiative, responsible and independent;
• A good team player with good interpersonal and communication skills
• Meticulous to details
• Proficient in MS Office (Word, Excel)
• Able to work Overtime/Weekend duties/Month end closing

What can I earn as a Customer Service Executive