Customer Service/Operation Executive - Freight Forwarding (URGENT HIRING!)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. in Johor Bahru is seeking a logistics coordinator to act as the primary contact for customers and coordinate with operations, carriers, and customs to ensure shipments are handled smoothly.

You will manage shipment coordination, documentation, inquiries, and follow-ups from booking through delivery, ensuring accuracy and timely updates. The role emphasizes strong customer relationships and proactive problem solving in a fast-paced environment.

Qualifications

• At least 2 years of working experience in the related industry.
• Experience in contract logistics / warehousing will be an added advantage.
• Resilient, tenacious and persistent.
• Self-motivated and performance driven.

Responsibilities

• Act as the primary contact for customers, coordinating with internal operations, shipping lines, airlines, transporters, customs agents, and overseas partners to ensure shipments are handled smoothly and customer requirements are met.
• Manage shipment coordination, documentation, customer enquiries, and operational follow-ups from booking through delivery.
• Coordinate import and export shipments with shipping lines, airlines, transporters, customs agents, overseas agents, and internal operations teams.
• Prepare, check, and maintain accurate freight forwarding documentation (Packing List, B/L, AWB, SI, DO, PO, COO, customs declarations, permits).
• Monitor shipment schedules from booking to final delivery and follow up on any outstanding requirements to ensure smooth execution.
• Handle customer requests, complaints, and shipment-related issues with timely solutions and professional coordination.
• Maintain records of customer correspondence, shipment details, bookings, quotations, invoices, and related documents for traceability.

Skills

Customer liaison

Communication skills

Job description

Act as the primary point of contact for customers, coordinating closely with internal operations, shipping lines, airlines, transporters, customs agents, and overseas partners to ensure shipments are handled smoothly and customer requirements are met. Responsible for managing shipment coordination, documentation, customer enquiries, and operational follow-ups from booking through delivery.

Key Responsibilities

Act as the primary point of contact for customers, handling enquiries and providing timely updates on shipment status, schedules, delivery arrangements, and other logistics matters.

Coordinate import and export shipments with shipping lines, airlines, transporters, customs agents, overseas agents, and internal operations teams.

Prepare, check, and maintain accurate freight forwarding documentation, including:

Packing List

Bill of Lading (B/L)

Air Waybill (AWB)

Shipping Instruction (SI)

Delivery Order (DO)

Purchase Order (PO), where applicable

Certificate of Origin (COO), where applicable

Customs declaration and clearance documents

Import/export permits and other relevant shipping documents

Monitor shipment schedules and progress from booking, cargo collection, customs clearance, and shipment departure through to final delivery.

Follow up on shipping documentation, vessel/flight schedules, customs clearance, delivery arrangements, and any outstanding requirements to ensure smooth shipment execution.

Handle customer requests, complaints, and shipment-related issues professionally, coordinating with relevant departments and service providers to provide timely solutions.

Ensure customer requirements, agreed SOPs, shipping procedures, and service standards are properly followed, with any discrepancies or operational issues addressed promptly.

Maintain accurate and up-to-date records of customer correspondence, shipment details, bookings, quotations, invoices, shipping documents, and outstanding matters for proper traceability and follow-up.

Coordinate with the sales and operations teams on customer requirements, freight rates, quotations, special handling requests, shipment arrangements, and service improvements.

Maintain strong relationships with customers and internal and external stakeholders through clear, responsive, and professional communication.

Proactively identify potential shipment delays or documentation issues and communicate with customers and relevant parties to minimize operational disruptions.

About you

At least 2 years working experience in the related industry

Experience in contract logistics / warehousing will be an added advantage

Resilient, tenacious and persistent

Self-motivated and performance driven