Customer Service Executive (Shipping Logistics)

mnosys sdn bhd; Subang Jaya; On-site; MYR 54,000 - 76,000; Full time

Job summary

mnosys sdn bhd is seeking a Customer Service Executive (Shipping Logistics) in Subang Jaya to act as the main liaison between customers, Sales, Production and Logistics, ensuring timely issue resolution and smooth shipments.

The role covers order processing, shipping documentation, carrier coordination, and route optimization to achieve OTIF delivery while controlling costs. Relevant experience and MS Excel/ERP proficiency are valued.

Qualifications

• Diploma or degree in supply chain, logistics, business or related field.
• 1–3 years in shipping logistics, freight forwarding, or import/export customer service.
• Senior title available for experienced candidates.

Responsibilities

• Act as liaison between customers, Sales, Production and Logistics to deliver service and resolve shipment issues.
• Process orders, manage quotations, and coordinate with shipping lines and forwarders for cargo tracking and documentation.
• Adjust schedules and optimize routing to minimize fulfillment costs while achieving OTIF delivery.
• Prepare relevant shipping reports and documentation to support operational efficiency and continuous service improvements.

Skills

Problem solving

MS Excel

ERP systems

Communication skills

Education

Diploma/Degree in Supply Chain, Logistics, Business, or related fields

Tools

MS Excel

ERP systems

Job description

Customer Service Executive (Shipping Logistics)

Customer Excellence: Act as the primary liaison between customers, Sales, Production, and Logistics to deliver best-in-class service and resolve shipment issues promptly.

Order & Shipping Fulfillment: Process orders, manage quotations, and coordinate directly with shipping lines, carriers, and forwarders to ensure accurate cargo tracking and documentation.

Priority & Route Optimization: Adjust schedules and optimize routing to minimize fulfillment costs while achieving top On-Time In-Full (OTIF) delivery.

Reporting & Operational Support: Prepare relevant shipping reports and documentation to support operational efficiency and continuous service improvements.

What We Are Looking For

Education: Diploma/Degree in Supply Chain, Logistics, Business, or related fields.

Experience: 1–3 years in shipping logistics, freight forwarding, or import/export customer service (Senior title available for experienced candidates).

Industry Knowledge: Working knowledge of shipping operations, documentation (B/L, Customs), Incoterms, and cargo tracking.

Key Skills: Strong problem-solving ability, proficiency in MS Excel/ERP systems, and excellent communication skills.