Senior LCL Customer Service Executive

Asia Shipping & Forwarding (Sabah) Sdn Bhd; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

Asia Shipping & Forwarding (Sabah) Sdn Bhd is seeking an experienced Senior LCL Customer Service Executive to manage LCL import/export consolidation activities and coordinate air, conventional and barge shipments. You will handle bookings, documentation, customs clearance and final delivery coordination.

The role requires 3–5 years of freight forwarding experience with LCL exposure, strong communication skills and meticulous documentation control to ensure timely shipper and customer updates.

Qualifications

• Diploma or degree in logistics or related discipline is preferred.
• 3–5 years in freight forwarding with LCL import/export exposure.
• Strong documentation and regulatory understanding.
• Proficient in shipping documentation and clearance procedures.

Responsibilities

• Receive and check pre-alerts, manifests, Bills of Lading and shipping documents.
• Coordinate with shipping lines, co-loaders and overseas agents.
• Prepare and verify shipping instructions and export docs.
• Coordinate customs clearance and cargo release.
• Provide proactive shipment updates and resolve delays.

Skills

LCL import/export

Freight forwarding

Customer service

Documentation accuracy

Communications with authorities

Education

Diploma or Degree in Logistics, Supply Chain, Business Administration or related discipline

Tools

Microsoft Office

Logistics systems

Job description

We are looking for an experienced Senior LCL Customer Service Executive to manage and coordinate our LCL import/export consolidation activities together with selected air, conventional and barge shipments.

The successful candidate will be responsible for handling shipments from booking/documentation stage through customs clearance, cargo release and final delivery coordination.

Key Responsibilities

1. LCL Import – Consol / Deconsolidation

• -Receive and check pre-alerts, manifests, Bills of Lading and shipping documents.
• -Coordinate with shipping lines, co-loaders, overseas agents, CFS/warehouse and customers.
• -Issue and coordinate Notice of Arrival (NOA) to customers.
• -Monitor vessel arrival, cargo availability and container/CFS status.
• -Arrange documentation required for cargo release and customs clearance.
• -Coordinate with Customs Department and relevant government agencies where required.
• -Monitor clearance progress and ensure cargo is released within the required timeframe.
• -Coordinate final delivery or customer self-collection.
• -Update customers proactively on shipment and clearance status.
• -Monitor outstanding documents, permits, duties, charges and cargo release requirements.

2. LCL Export – Consolidation

• -Handle LCL export bookings from customers.
• -Coordinate cargo collection or cargo receiving at warehouse/CFS.
• -Liaise with customers regarding cargo details, dimensions, weight and shipping documentation.
• -Coordinate with shipping lines, co-loaders and overseas agents.
• -Prepare and verify shipping instructions, manifests and related export documentation.
• -Coordinate Customs export declaration and clearance.
• -Monitor cargo stuffing and consolidation arrangements.
• -Ensure cargo meets vessel/documentation cut-off requirements.
• -Issue shipment status and sailing updates to customers.
• -Follow up on final Bills of Lading and other shipping documents.
• -Coordinate occasional airfreight import and export shipments.
• -Liaise with airlines, airline agents, cargo terminals and customers.
• -Arrange documentation and customs clearance.
• -Coordinate cargo collection and final delivery.
• -Monitor shipment status and provide timely updates to customers.

4. Conventional & Barge Cargo – Import & Export

• -Handle documentation and customs clearance for conventional vessel and barge shipments.
• -Coordinate with vessel agents, port operators, Customs, transporters and customers.
• -Monitor vessel arrival/departure, cargo discharge/loading and clearance requirements.
• -Coordinate necessary permits and supporting documentation with relevant authorities.
• -Arrange cargo release and transportation after clearance.

5. Customs Clearance Coordination

• -Review commercial invoices, packing lists, Bills of Lading and supporting documents before submission for declaration.
• -Coordinate preparation of K1 / K2 / K3 and other relevant customs declarations with the customs clearance team.
• -Identify documentation discrepancies before customs submission.
• -Follow up on Customs queries, inspections and approvals.
• -Liaise with customers to obtain permits, certificates and other supporting documents.
• -Ensure shipments comply with Customs and relevant OGA requirements.

6. Customer Service & Shipment Monitoring

• -Act as the primary contact for assigned customers.
• -Provide accurate and timely shipment updates.
• -Follow up proactively instead of waiting for customer enquiries.
• -Resolve shipment delays, documentation issues and operational problems.
• -Escalate critical issues to management promptly.
• -Maintain proper records of customer instructions and shipment correspondence.
• -Build strong working relationships with customers, shipping lines, agents and operational partners.
• -Ensure operational documents and supporting costs are complete before job closing.
• -Check that supplier charges and disbursements are properly recorded.
• -Prepare and submit complete billing instructions to the Accounts Department.
• -Ensure chargeable items are captured correctly before invoices are issued.
• -Follow up on missing documents or costs that may delay invoicing.

Requirements

• -Diploma or Degree in Logistics, Supply Chain, Business Administration or related discipline is preferred.
• -Minimum 3–5 years of relevant experience in freight forwarding, preferably with strong exposure to LCL import and export.
• -Good understanding of:
• LCL consolidation and deconsolidation
• Bills of Lading and shipping documentation
• Customs clearance procedures
• K1, K2 and K3 declarations
• Shipping line and CFS operations
• -Airfreight experience would be an added advantage.
• -Able to communicate professionally with customers, shipping lines, agents and government authorities.
• -Good problem-solving and shipment follow-up skills.
• -Able to handle multiple shipments and deadlines simultaneously.
• -Strong attention to documentation accuracy.
• -Able to work independently with minimal supervision.
• -Proficient in Microsoft Office, email and logistics/forwarding systems.

Preferred Candidate Profile:

• -We are particularly looking for someone who:
• -Has hands-on freight forwarding experience, rather than purely administrative customer service experience.
• -Can independently manage both LCL import and export accounts.
• -Is proactive in identifying problems before they become customer complaints.
• -Can guide junior customer service staff when required.
• -Is comfortable dealing with urgent shipments and operational exceptions.
• -Takes ownership of shipments until the job is fully completed.