Customer Service Executive (Freight Forwarding) (ID:710595)

PERSOL Malaysia; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

PERSOL Malaysia is seeking a capable freight forwarding professional to manage sea freight shipments from booking to delivery. You will handle enquiries, prepare quotations, liaise with shipping lines and customs, and support end-to-end logistics with the Sales and Operations teams.

The role requires 3-5 years in customer service or freight forwarding, with sea freight experience and knowledge of import/export processes.

Qualifications

• 3-5 years of experience in customer service, operations or freight forwarding.
• Sea freight experience is required.
• Knowledge of import/export and customs clearance is an advantage.
• Experience in preparing quotations and handling freight/local charges.
• Able to manage customer enquiries and follow up with multiple parties.

Responsibilities

• Handle customer enquiries through WhatsApp, WeChat, email and other channels.
• Liaise with customers regarding shipment requirements, schedules and delivery arrangements.
• Prepare and provide freight and local handling quotations based on company costing.
• Coordinate sea freight shipments from booking through to delivery.
• Liaise with shipping lines, local vendors, customs and other relevant parties.
• Support customers with customs clearance and documentation.
• Coordinate shipment delivery to customers or warehouse.
• Follow up on shipment status and ensure timely fulfilment.
• Handle customer issues and provide timely updates and solutions.
• Work with Sales and Operations to ensure end-to-end service.
• Maintain proper shipment and customer records.

Skills

Sea freight

Customer service

Shipping coordination

Quotation preparation

Documentation handling

Job description

Handle customer enquiries through WhatsApp, WeChat, email and other communication channels.

Liaise with customers regarding shipment requirements, schedules and delivery arrangements.

Prepare and provide freight and local handling quotations based on company costing.

Coordinate sea freight shipments from booking through to delivery.

Liaise with shipping lines, local vendors, customs and other relevant parties.

Support customers with custom clearance and documentation.

Coordinate shipment delivery to customers or warehouse.

Follow up closely on shipment status and ensure timely fulfilment.

Handle customer issues and provide timely updates and solutions.

Work closely with the Sales and Operations teams to ensure smooth end-to-end service.

Maintain proper shipment and customer records.

Provide support for other operational matters when required.

Requirements

3-5 years of experience in customer service, operations or freight forwarding.

Sea freight experience is required.

Good understanding of freight forwarding processes and shipment coordination.

Knowledge of import/export and customs clearance is an advantage.

Experience in preparing quotations and handling freight/local charges.

Able to manage customer enquiries and follow up with multiple parties.

Responsible, organised and detail-oriented.