Customer Service & Support Executive (Kedah)

FUKUYAMA TRANSPORTING (MALAYSIA) SDN. BHD.; Bukit Kayu Hitam; On-site; MYR 48,000 - 60,000; Full time

Job summary

FUKUYAMA TRANSPORTING (MALAYSIA) SDN. BHD. is seeking a logistics coordinator to liaise with customers and relevant parties for import/export documents, track shipments and coordinate daily logistics operations.

The role requires Diploma or Bachelor’s degree in a related field and strong communication skills. You will monitor cargo delivery within requested periods, handle inquiries, and prepare essential logistics reports.

Qualifications

• Diploma or Bachelor’s degree in a related field.
• Strong communication and coordination skills.
• Proficient with computers; good command of English and Bahasa Melayu.
• Positive attitude and strong problem-solving skills.
• Willing to work at Bukit Kayu Hitam, Kedah.

Responsibilities

• Liaise with customer for import / export shipping documents for tracking of shipments.
• Monitor and arrange for delivery of cargo within specified / requested period.
• Liaise with all relevant parties for proper documentation and arrangement of shipments and to report irregularities.
• Handle and resolve customer complaints / inquiries via mail or phone in a timely manner.
• Prepare and maintain logistics documentation, reports and records.
• Assist the Senior General Manager to generate management report whenever required.
• Coordinate and monitor daily logistics and transportation operations.
• Handle customer inquiries and provide timely updates on shipment status.

Skills

Communication

Coordination

Computer literacy

English

Bahasa Melayu

Education

Diploma / Bachelor degree in related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves liaising with customers and relevant parties for import/export shipping documents, tracking of shipments, and coordination of logistics and transportation operations.

Key responsibilities

Liaise with customer for import / export shipping documents for tracking of shipments

Monitor and arrange for delivery of cargo within specified / requested period

Liaise with all relevant parties for proper documentation and arrangement of shipments and to report irregularities

Handle and resolve customer complaints / inquiries via mail or phone in a timely manner

Prepare and maintain logistics documentation, reports and records

Assist the Senior General Manager to generate management report whenever required

Coordinate and monitor daily logistics and transportation operations

Handle customer inquiries and provide timely updates on shipment status

About you

Diploma / Bachelor Degree in related field

Good communication and coordination skills

Computer literate with good command of English and Bahasa Melayu

Positive attitude and strong problem-solving skills

Willing to work at Bukit Kayu Hitam, Kedah