Customer Service Executive (Import & Export) (Freight Forwarding)

TSL EXPRESS (M) Sdn Bhd; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

TSL EXPRESS (M) Sdn Bhd is seeking a proactive Logistics coordinator to manage import/export coordination, documentation, and client engagement within a fast-paced freight forwarder environment.

You will collaborate with clients, warehouse teams, forwarders, and transporters to ensure accurate quotations, timely deliveries, and compliant documentation while maintaining clear communication in Mandarin and English. Growth opportunities exist in a dynamic logistics team.

Qualifications

• Min. 2 years experience in logistics, shipping, or freight forwarding.
• Knowledge of Incoterms, customs & port procedures.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Mandarin & English communication skills; other languages a bonus.

Responsibilities

• Coordinate with clients, warehouse teams, forwarders, and transporters
• Process POs, provide accurate quotations & ensure timely deliveries
• Manage rate inquiries and resolve customer issues professionally
• Maintain reports & ensure all procedures meet international trade regulations

Skills

Mandarin & English communication

Detail-oriented

Team player

Multitasking

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our dynamic team and take charge of import/export coordination, documentation, and customer engagement in the logistics and freight forwarding industry.

Key responsibilities

Coordinate with clients, warehouse teams, forwarders, and transporters

Process POs, provide accurate quotations & ensure timely deliveries

Manage rate inquiries and resolve customer issues professionally

Maintain reports & ensure all procedures meet international trade regulations

About you

Min. 2 years experience in logistics, shipping, or freight forwarding

Knowledge of international trade terms (Incoterms), customs & port procedures

Proficient in MS Office (Excel, Word, PowerPoint)

Strong communication skills in Mandarin & English (other languages a bonus!)

Detail-oriented, team player, and able to multitask in a fast-paced environment

Supportive and collaborative work culture

Growth opportunities in the logistics and freight industry

Work with an experienced team and global clients