Customer Service Executive - Export & Import

Quanterm Logistics Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

Quanterm Logistics Sdn Bhd is seeking a Customer Service Executive - Export & Import in Penang. You will service existing and new customers, manage day-to-day shipments, and coordinate with overseas agents to ensure smooth operations.

You will handle invoicing follow-ups with vendors and prepare quotations for DDU/DDP/DAP shipments, supporting the team with general tasks and reporting. Fluent English, a Diploma or equivalent, and 2+ years in logistics customer service are required.

Qualifications

• Diploma or equivalent required.
• Min 2 years in customer service or admin related to logistics.
• 2-3 years in logistics preferred.
• Strong English communication with international partners.

Responsibilities

• Serve existing and new customers and ensure satisfaction.
• Follow up and manage day-to-day shipments.
• Coordinate with overseas agents for smooth shipment handling.
• Follow up with vendors for invoices.
• Provide quotations for DDU/DDP/DAP imports/exports.
• Assist with operational tasks as directed.
• Track job progress and compile reports.
• Maintain organized documentation and filing.

Skills

Communication skills

Logistics coordination

Documentation

Customer service

Education

Diploma or equivalent

Tools

MS Office

Job description

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Customer Service Executive - Export & Import

Service both existing and new customers by attending to their requests and ensuring high levels of customer satisfaction.

Follow up and manage day-to-day shipment.

Coordinate and liaise with overseas agents for smooth shipment handling.

Follow up with vendors to ensure timely receipt and processing of invoices.

Handle inquiries from agents and provide quotations for door delivery shipments (DDU/DDP/DAP) for Import & Export.

Assist with operational tasks as directed by the supervisor.

Track job progress and coordinate with relevant departments to ensure timely job completion, including daily and monthly reporting.

Maintain an organized documentation and filing system for all transactions and communications.

Job descriptions:

• Service both existing and new customers by attending to their requests and ensuring high levels of customer satisfaction.
• Follow up and manage day-to-day shipment.
• Coordinate and liaise with overseas agents for smooth shipment handling.
• Follow up with vendors to ensure timely receipt and processing of invoices.
• Handle inquiries from agents and provide quotations for door delivery shipments (DDU/DDP/DAP) for Import & Export.
• Assist with operational tasks as directed by the supervisor.
• Track job progress and coordinate with relevant departments to ensure timely job completion, including daily and monthly reporting.
• Maintain an organized documentation and filing system for all transactions and communications.

Requirements:

• Candidate must possess at least a Diploma or an equivalent qualification.
• Minimum of 2 years’ relevant experience in Customer Service or Administration related to logistics industry.
• 2 to 3 years’ working experience in logistics is preferred and considered an advantage.
• Ability to work independently with minimal supervision and demonstrate strong communication skills.
• Good command in English (both written and spoken) to communicate effectively with international customers, suppliers, and agents.
• Capable of overseeing related tasks such as documentation, logistics coordination, and collaboration with other department.