Customer Service Executive

CIDOLS; Klang City; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an organized Logistics Coordinator to manage end-to-end import and export logistics, including shipment planning and the preparation of shipping documents.

You will coordinate closely with customers, suppliers, and transport partners to ensure orders and deliveries are processed smoothly and on schedule, and you will collaborate with the warehouse team to maintain accurate inventory records.

Qualifications

• Diploma in Business Administration, Mass Communication or Logistics.
• Experience in customer service is advantageous.
• Good interpersonal and communication skills.

Responsibilities

• Manage end-to-end import and export logistics, including shipment planning and documentation.
• Coordinate closely with customers and suppliers to ensure on-time orders and deliveries.
• Work closely with transport partners to arrange and monitor shipments.
• Evaluate and select the most efficient shipment arrangements balancing service, timing and cost.
• Collaborate with the warehouse team to maintain accurate inventory records and movement.
• Monitor shipment progress and resolve operational issues with relevant stakeholders.
• Provide administrative and operational support on other tasks or projects as assigned.

Skills

Interpersonal skills

Customer service experience

Education

Diploma in Business Administration

Diploma in Mass Communication

Diploma in Logistics

Tools

Autocount

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage end-to-end import and export logistics, including shipment planning, coordination, and preparation of shipping documentation.

Coordinate closely with customers and suppliers to ensure orders and deliveries are processed smoothly and on schedule.

Work closely with transport partners, including shipping agents, freight forwarders, and shipping lines, to arrange and monitor import and export shipments.

Evaluate and select the most efficient shipment arrangements from existing freight forwarders, balancing service, timing, and cost considerations.

Collaborate with the warehouse team to maintain accurate inventory records and ensure smooth movement of goods.

Monitor shipment progress and resolve operational issues by coordinating with relevant customers, suppliers, transporters, and internal teams.

Provide administrative and operational support on other tasks or projects as assigned by management.

REQUIREMENTS:

Diploma in relevant fields such as Business Administration, Mass Communication, Logistic, etc.

Experience in Customer Service & Autocount will be an added advantage.

Good interpersonal and communication skills, good working attitude.

Familiar with Microsoft Office (Word, Excel, Power Point, Outlook).