Customer Service Executive ( Ocean freight Import & Export )

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a dedicated Customer Service Associate to maintain relationships with carriers and customers and provide exceptional service.

You will solve customer and carrier problems, provide shipment quotes, and set up shipments as required, while demonstrating multitasking skills with MS Office.

Qualifications

• Diploma in a relevant field.
• At least 1 year of relevant work experience.
• Good communication and problem-solving skills.
• Proficiency in Microsoft Office.
• Patient, meticulous, with service awareness and team spirit.

Responsibilities

• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required.
• Exhibit excellent multitasking skills with computer software programs.

Skills

Good communication

Problem solving

Education

Diploma in any relevant field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Maintain relationships with carriers and customers

Provide exceptional customer service to customers and carriers

Solve customer and carrier problems and help resolve issues

Provide shipment quotes for customers and set up shipments as required by customers

Exhibit excellent multitasking skills within their workspace as well as with computer software programs

About you

Diploma in any relevant field

At least 1 year of relevant work experience

Good communication and problem-solving skills

Proficiency in Microsoft Office

Patient and meticulous character, with service awareness and team spirit