Customer Service & Operations Executive – Freight & Logistics

GNF Logistics; Subang Jaya; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Company trip

Dental, optical claim

Career advancement opportunities

Job summary

Jora Malaysia is seeking a Customer Service & Operations Executive in Freight & Logistics to manage shipments from booking through delivery, handle customer enquiries and monitor progress across sea, air and land moves.

Diploma or degree in Logistics or related field preferred; 1–3 years in freight forwarding or logistics ops ideal, fresh grads considered. Mandarin communication is mandatory with Mandarin customers and partners; fluency in English and Bahasa Malaysia is expected.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, BA or related field preferred.
• 1–3 years in freight forwarding, shipping or logistics operations; fresh graduates considered.
• Mandarin-speaking ability is mandatory for Mandarin customers and overseas partners.
• Able to communicate in English and Bahasa Malaysia.
• Knowledge of sea freight, air freight, customs clearance or local transport is an advantage.
• Good customer service, coordination and problem-solving skills.
• Detail-oriented, responsible and able to manage multiple shipments and deadlines.

Responsibilities

• Arrange bookings, cargo collection, customs clearance, delivery and other operational activities.
• Prepare and verify shipping and operational documents.
• Monitor shipment progress and proactively address delays or discrepancies.
• Obtain vendor costs and operational information when required.
• Coordinate closely with Sales, Warehouse, Transport, Finance and Billing teams.
• Submit complete shipment documents, costs and charge details for invoicing.
• Maintain accurate system records and comply with company SOPs.
• Provide backup support to team members during leave or peak periods.

Skills

Customer service

Coordination

Problem-solving

Multitasking

Education

Diploma/ Degree in Logistics or related field

Tools

Microsoft Office

Logistics systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service & Operations Executive - Freight & Logistics

Manage assigned shipments from booking until delivery, billing handover and job closure. Serve as the main contact for customer enquiries, shipment updates and service issues. Coordinate sea, air and land shipments with customers, overseas agents, shipping lines, co-loaders, hauliers, customs agents, warehouses and transporters.

Key responsibilities

• Arrange bookings, cargo collection, customs clearance, delivery and other operational activities
• Prepare and verify shipping and operational documents
• Monitor shipment progress and proactively address delays or discrepancies
• Obtain vendor costs and operational information when required
• Coordinate closely with Sales, Warehouse, Transport, Finance and Billing teams
• Submit complete shipment documents, costs and charge details for invoicing
• Maintain accurate system records and comply with company SOPs
• Provide backup support to team members during leave or peak periods

About you

• Diploma or Degree in Logistics, Supply Chain, Business Administration or a related field is preferred
• Preferably 1-3 years of experience in freight forwarding, shipping or logistics operations
• Fresh graduates with relevant education or internship experience may be considered
• Mandarin-speaking ability is mandatory for communication with Mandarin-speaking customers and overseas partners
• Able to communicate in English and Bahasa Malaysia
• Knowledge of sea freight, air freight, customs clearance or local transport is an advantage
• Good customer service, coordination and problem-solving skills
• Detail-oriented, responsible and able to manage multiple shipments and deadlines
• Proficient in Microsoft Office; experience with logistics systems is an advantage

Incentive

• Company trip
• Dental, optical claim, personal lifestyle, annual body check
• Exposure to end-to-end freight and logistics operations
• Training and career advancement opportunities