Dutch Customer Service Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Dutch to deliver quality service to clients. You will resolve inquiries, maintain product knowledge, and document interactions while upholding company standards and KPIs.

The candidate should be courteous with strong customer service orientation, possess basic PC skills, and be able to work in a fast-paced environment with potential shift rotations.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements and provide resolution using decision-support tools.
• Listen to customer needs with empathy and build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services to customers.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Teamwork

Ability to rotate shifts

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix in Kuala Lumpur is seeking an Advisor I, Customer Service – Dutch to deliver quality service to clients. You will resolve inquiries, maintain product knowledge, and document interactions while upholding company standards and KPIs.

The candidate should be courteous with strong customer service orientation, possess basic PC skills, and be able to work in a fast-paced environment with potential shift rotations.