Customer Service Sales Coordinator (Europe MNC / Plastic Distributor)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a detail-oriented Customer Service Sales Coordinator to support daily sales administration, order processing and customer service operations within a manufacturing or distribution environment in Malaysia.

The role requires SAP and CRM proficiency, strong organizational skills, and the ability to maintain accurate records, coordinate deliveries, and communicate effectively with customers and internal teams to ensure timely order fulfilment.

Qualifications

• Diploma, Bachelor's Degree or equivalent qualification in Business Administration, Sales Administration, Logistics or a related discipline.
• 3-5 years of relevant experience in Customer Service, Sales Coordination, Order Management or Sales Administration.
• Good working knowledge of SAP and Microsoft Office applications.
• Experience in processing sales orders, managing customer purchase orders and coordinating delivery schedules.

Responsibilities

• Process customer purchase orders and create corresponding sales orders and order confirmations in SAP.
• Coordinate delivery schedules and monitor order fulfilment.
• Provide timely updates on delivery schedules and shipment arrangements.
• Manage customer documents, including long-term supplier declarations.
• Monitor customer credit limits and assist with billing activities and pro-forma invoices.
• Collaborate with Sales, Logistics, Finance and internal teams to ensure efficient order processing.
• Provide backup support and translations and general office tasks as needed.

Skills

Customer service

Order management

Communication skills

Multitasking

Team collaboration

Education

Diploma/Bachelor's degree in Business Administration or related

Tools

SAP

Microsoft Office

Job description

Customer Service Sales Coordinator (Europe MNC / Plastic Distributor)

We are seeking a detail-oriented and proactive Customer Service Representative to support daily sales administration, order processing and customer service operations within a manufacturing or distribution environment.

The successful candidate will be responsible for managing customer orders, coordinating delivery schedules, maintaining accurate records in SAP and CRM systems, and ensuring timely communication with customers and internal departments. This role requires strong organizational skills, attention to detail and the ability to deliver excellent customer service in a fast-paced environment.

Key Responsibilities

Process customer purchase orders and create corresponding sales orders and order confirmations in SAP.

Ensure order pricing complies with agreed customer terms and internal pricing guidelines.

Review and optimize order quantities and lot sizes based on customer agreements and inventory availability.

Upload and maintain customer purchase orders and relevant documents in SAP.

Monitor and manage open orders, scheduling agreements, consignment stocks and volume contracts.

Perform Available-to-Promise (ATP) checks and monitor order fulfilment through the sales management system.

Coordinate liability agreements for early deliveries where required.

2. Customer Service & Coordination

Serve as the primary point of contact for customer enquiries regarding orders, deliveries and related matters.

Provide timely updates on delivery schedules, order allocations and shipment arrangements.

Coordinate customer-specific documentation, including long-term supplier declarations and other relevant documents.

Maintain effective communication with customers to ensure smooth order fulfilment and customer satisfaction.

Work closely with the Area Sales Manager, Account Managers and internal sales teams to support customer requirements.

3. Billing & Credit Management

Monitor customer credit limits and assess creditworthiness in coordination with the relevant sales personnel.

Handle billing activities, credit notes and pro-forma invoice preparation where applicable.

Escalate outstanding credit issues and orders exceeding approved credit limits to the relevant departments.

Ensure accurate processing and maintenance of customer account information.

Initiate and coordinate service and transportation-related complaints through SAP.

Gather and record relevant information before escalating complaints to the Quality Management team.

Maintain and update customer information in SAP and CRM systems.

Ensure proper documentation and accuracy of all sales administration records.

5. Internal Coordination & Administrative Support

Work closely with Sales, Logistics, Finance and other internal departments to ensure efficient order processing and delivery operations.

Provide backup support to other Customer Service Representatives when required.

Assist management with daily administrative duties, translations and general office support when necessary.

Identify opportunities to improve customer service processes and sales administration efficiency.

Ensure compliance with company policies, quality standards and business conduct requirements.

Job Requirements

Diploma, Bachelor's Degree or equivalent qualification in Business Administration, Sales Administration, Logistics or a related discipline.

3-5 years of relevant experience in Customer Service, Sales Coordination, Order Management or Sales Administration.

Good working knowledge of SAP and Microsoft Office applications.

Experience in processing sales orders, managing customer purchase orders and coordinating delivery schedules.

Basic knowledge of plastics, polymer materials or the manufacturing industry will be an added advantage.

Strong customer service and communication skills with the ability to build positive customer relationships.

Excellent organizational skills with strong attention to detail and accuracy.

Ability to multitask, prioritize workloads and work effectively under pressure.

Proactive, independent and responsible with a strong team-oriented mindset.

Good command of written and spoken English and the local language.