Customer Service Executive (Plastics Industry)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.

in Malaysia seeks a Customer Service Executive to manage customer orders, coordinate deliveries and provide efficient sales support while maintaining strong relationships with customers and internal stakeholders. The role requires 3–5 years of experience in customer service or order management, good knowledge of SAP and Microsoft Office, and basic knowledge of plastic materials.

Qualifications

• 3–5 years of relevant experience in customer service or order management.
• Good knowledge of SAP and Microsoft Office.
• Basic knowledge of plastic materials or the plastics industry.

Responsibilities

• Process customer orders and issue order confirmations using SAP.
• Monitor order status, delivery schedules and product allocation.
• Handle customer enquiries and provide delivery updates.

Skills

SAP

Microsoft Office

Customer service

Tools

CRM systems

Order management systems

Job description

Customer Service Executive (Manufacturing / German MNC)

Our client is an established company in the plastics and materials industry, specialising in providing quality products and supporting customer requirements. They are seeking a Customer Service Representative to manage customer orders, coordinate deliveries and provide efficient sales support while maintaining strong relationships with customers and internal stakeholders.

Job Description:

Process customer orders and issue order confirmations using SAP.

Monitor order status, delivery schedules and product allocation.

Handle customer enquiries and provide delivery updates.

Maintain customer records in SAP and CRM systems.

Assist with billing, credit notes and customer documentation.

Coordinate service and transport complaints with relevant teams.

Work closely with sales and account managers to ensure smooth operations.

Requirements:

3–5 years of relevant experience in customer service or order management.

Good knowledge of SAP and Microsoft Office.

Basic knowledge of plastic materials or the plastics industry.

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