Customer Service Representative

Krisvconsulting Services Pte Ltd; Johor Bahru; On-site; MYR 42,000 - 64,000; Full time

Job summary

Krisvconsulting Services Pte Ltd in Malaysia is seeking an experienced Customer Service Representative to manage inquiries, process orders and quotations, and coordinate with Sales, Logistics, Warehouse and Operations to ensure timely delivery.

The ideal candidate should have 5+ years in manufacturing or related sectors, hands-on SAP or ERP experience, Salesforce is a plus, and strong Excel/Outlook skills; you will support order-to-cash processes and maintain accurate customer records.

Qualifications

• Minimum 5 years of Customer Service experience in manufacturing, industrial, logistics, or related non-banking environment.
• Experience handling customer orders, quotations, delivery coordination, and issue resolution.
• Hands-on experience with SAP or other ERP systems; Salesforce is advantageous.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, quotations, and complaints.
• Process and manage customer orders accurately and efficiently.
• Prepare quotations and follow up on customer requests.
• Coordinate with Sales, Logistics, Warehouse, and Operations to ensure timely order fulfillment and delivery.
• Build and maintain strong customer relationships through professional service.
• Resolve customer issues and escalate complex matters when required.
• Maintain accurate customer records and documentation within ERP/CRM systems.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Order management

Education

Bachelor's Degree in Business Administration

Tools

SAP

Salesforce

MS Excel

Outlook

Job description

About the job Customer Service Representative

We are seeking an experienced and customer-focused Customer Service Representative to join our team. This role will be responsible for managing customer inquiries, order processing, quotations, and coordinating with internal departments to ensure efficient service delivery and customer satisfaction.

The ideal candidate will come from a manufacturing, industrial, engineering, distribution, FMCG, logistics, or related non-banking environment and possess strong experience in customer support, order management, and ERP systems.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, orders, quotations, and complaints.
• Process and manage customer orders accurately and efficiently.
• Prepare quotations and follow up on customer requests.
• Coordinate closely with Sales, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and delivery.
• Build and maintain strong customer relationships through professional and responsive service.
• Resolve customer issues and escape complex matters when required.
• Maintain accurate customer records and documentation within ERP/CRM systems.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Requirements

• Minimum 5 years of Customer Service experience in a manufacturing, industrial, engineering, logistics, distribution, FMCG, or related non-banking environment.
• Experience handling customer orders, quotations, delivery coordination, and customer issue resolution.
• Hands-on experience with SAP or other ERP systems.
• Experience using CRM platforms such as Salesforce is advantageous.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.

Preferred Candidate Profile

• Background in manufacturing, industrial products, engineering services, chemicals, logistics, distribution, or FMCG sectors.
• Strong understanding of order-to-cash processes and customer fulfillment operations.
• Experience supporting sales teams and coordinating with supply chain functions.
• Detail-oriented, proactive, and customer-centric mindset.
• Comfortable working in a high-volume operational environment.

Education

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Marketing, or a related discipline preferred.

This is an excellent opportunity for a customer service professional looking to grow their career in a dynamic and collaborative environment while supporting business operations and customer success.