Sales Support Executive

Private Advertiser; Kulai; Vor Ort; MYR 33.000 - 60.000; Vollzeit

Zusammenfassung

Private Advertiser is seeking a proactive Sales Support Executive to provide administrative and operational support to the sales team in a fast-paced manufacturing environment. You will handle orders, quotations, invoicing, and customer data with accuracy while coordinating with Production, Planning, Finance, and Logistics to ensure on-time fulfillment.

The role emphasizes maintaining relationships, resolving issues, and delivering prompt, professional service to customers in Malaysia.

Qualifikationen

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales Management, International Business, or a related field.
• Candidates with SPM or equivalent qualifications and relevant working experience may also be considered.
• Minimum 1–3 years of experience in sales support, sales administration, customer service, or a related position.

Aufgaben

• Provide daily administrative support to the sales team.
• Process customer purchase orders (POs) and ensure order information is accurate and complete.
• Prepare sales quotations, sales orders, invoices, and other relevant documents.
• Update and maintain customer information, sales records, and order status in the company’s system.
• Monitor order progress and follow up on pending orders.
• Handle customer inquiries regarding product information, pricing, order status, and delivery schedules.
• Maintain good relationships with customers and ensure customer satisfaction.
• Coordinate with the sales team to address customer concerns and resolve issues.
• Coordinate with Production, Planning, Warehouse, and Logistics departments to ensure timely order fulfillment.
• Monitor production schedules and delivery arrangements.
• Follow up on shipment status and inform customers of any delivery changes or delays.
• Ensure shipping documents and other related paperwork are prepared accurately and on time.
• Prepare daily, weekly, and monthly sales reports as required.
• Maintain accurate records of customer orders, quotations, sales activities, and delivery information.
• Assist in preparing sales forecasts, sales performance reports, and other management reports.
• Ensure proper filing and documentation of sales-related records.
• Work closely with Sales, Production, Planning, Finance, Warehouse, and Logistics teams to ensure smooth business operations.
• Follow up on customer payment status and outstanding invoices with the Finance Department when required.
• Support the sales team in preparing presentations, reports, and customer documentation.
• Perform other sales support and administrative duties as assigned by the supervisor.

Kenntnisse

Communication skills

Coordination

Attention to detail

Organizational skills

Customer service

MS Office

ERP systems SAP

English & BM proficiency

Ausbildung

Bachelor’s/Diploma in business-related field

SPM or equivalent

Tools

Excel

Word

Outlook

SAP

Order management systems

Jobbeschreibung

We are seeking a proactive, organized, and detail-oriented Sales Support Executive to provide administrative and operational support to the sales team. The successful candidate will be responsible for processing customer orders, coordinating with internal departments, monitoring delivery schedules, maintaining sales records, and ensuring excellent customer service.

The ideal candidate should have strong communication and coordination skills, good attention to detail, and the ability to work efficiently in a fast-paced manufacturing environment.

Key Responsibilities

Provide daily administrative support to the sales team.

Process customer purchase orders (POs) and ensure order information is accurate and complete.

Prepare sales quotations, sales orders, invoices, and other relevant documents.

Update and maintain customer information, sales records, and order status in the company's system.

Monitor order progress and follow up on pending orders.

2. Customer Service & Communication

Handle customer inquiries regarding product information, pricing, order status, and delivery schedules.

Respond to customer requests promptly and professionally.

Maintain good relationships with customers and ensure customer satisfaction.

Coordinate with the sales team to address customer concerns and resolve issues.

3. Order Fulfillment & Delivery Coordination

Coordinate with Production, Planning, Warehouse, and Logistics departments to ensure timely order fulfillment.

Monitor production schedules and delivery arrangements.

Follow up on shipment status and inform customers of any delivery changes or delays.

Ensure shipping documents and other related paperwork are prepared accurately and on time.

Prepare daily, weekly, and monthly sales reports as required.

Maintain accurate records of customer orders, quotations, sales activities, and delivery information.

Assist in preparing sales forecasts, sales performance reports, and other management reports.

Ensure proper filing and documentation of sales-related records.

5. Cross-Department Coordination

Work closely with Sales, Production, Planning, Finance, Warehouse, and Logistics teams to ensure smooth business operations.

Follow up on customer payment status and outstanding invoices with the Finance Department when required.

Support the sales team in preparing presentations, reports, and customer documentation.

Perform other sales support and administrative duties as assigned by the supervisor.

Job Requirements

1. Education

Diploma or Bachelor's Degree in Business Administration, Marketing, Sales Management, International Business, or a related field.

Candidates with SPM or equivalent qualifications and relevant working experience may also be considered.

2. Working Experience

Minimum 1–3 years of experience in sales support, sales administration, customer service, or a related position.

Experience in a manufacturing, trading, or export-oriented company is an advantage.

Fresh graduates with a positive attitude and willingness to learn are encouraged to apply for junior-level positions.

3. Technical Skills

Proficient in Microsoft Office applications, especially Excel, Word, and Outlook.

Experience with ERP systems, SAP, or other order management systems is an advantage.

Good understanding of sales order processing, customer service, and delivery coordination.

Ability to prepare sales reports and maintain accurate records.

Good command of English and Bahasa Malaysia. Mandarin is an advantage, depending on customer communication needs.

Strong communication and interpersonal skills.

Good organizational skills and attention to detail.

Customer-oriented with a positive and professional attitude.

Strong coordination, follow-up, and problem-solving abilities.

Able to work independently and collaborate effectively with different departments.

Able to manage multiple tasks and meet deadlines in a fast-paced working environment.