Customer Service Coordinator (Temporary Contract)

VIBRANTZ TECHNOLOGIES (M) SDN. BHD.; Klang City, Port Klang; Vor Ort; MYR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

EPF

SOCSO/EIS

annual leave

medical benefits

Zusammenfassung

VIBRANTZ TECHNOLOGIES (M) SDN. BHD. is seeking a diligent Customer Service Coordinator on a temporary contract in Malaysia.

The role focuses on managing orders, coordinating deliveries, and serving as the liaison between customers and internal teams to ensure accurate fulfilment and a positive experience. The ideal candidate will have a diploma or degree in a related field, familiarity with SAP, and strong communication and organizational skills.

Qualifikationen

• Diploma or Degree in Business Administration, Supply Chain Management, Logistics, Marketing, or a related field.
• Basic experience in customer service, sales support, order processing, or administration is preferred.
• Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.
• Knowledge of SAP is an added advantage.
• Strong customer service and communication skills.
• Good organizational and time management skills.
• Attention to detail and accuracy.
• Ability to multitask, prioritize tasks, and work independently.
• Fresh graduates and students seeking internship opportunities are encouraged to apply.

Aufgaben

• Process customer purchase orders accurately and promptly using SAP.
• Review orders to ensure pricing, product availability, and delivery requirements are met.
• Monitor order progress and ensure timely order confirmations.
• Manage order amendments, cancellations, and other customer requests.
• Serve as the primary point of contact for assigned customer accounts.
• Respond promptly to inquiries regarding order status, deliveries, product availability, and documentation.
• Proactively communicate shipment schedules, delivery delays, and potential supply issues to customers.
• Build and maintain positive customer relationships through effective communication and support.
• Coordinate delivery schedules with Planning, Production, Warehouse, and Logistics teams.
• Ensure customer delivery requirements are met in a timely manner.
• Assist in preparing and verifying shipping and export documentation, where applicable.
• Maintain accurate customer and order information in SAP.
• Monitor open orders, backlogs, and delivery performance.
• Prepare routine reports and support data analysis as required.
• Perform other duties as assigned by supervisor or management.

Kenntnisse

Customer service

Communication

Attention to detail

Time management

Multitasking

Ausbildung

Diploma or Degree in Business Administration, Supply Chain Management, Logistics, Marketing

Tools

SAP

Microsoft Office

Jobbeschreibung

Customer Service Coordinator (Temporary Contract)

We are looking for an organized, detail-oriented, and customer-focused individual to join our team as a Customer Service Coordinator on a temporary contract.

In this role, you will manage customer orders, coordinate deliveries, and act as a key liaison between customers and internal teams to ensure smooth order fulfilment and a positive customer experience. The ideal candidate is comfortable working in a fast-paced manufacturing environment and can manage multiple priorities while maintaining accuracy and providing excellent customer service.

What you'll be doing

Order Management

Process customer purchase orders accurately and promptly using SAP.

Review orders to ensure pricing, product availability, and delivery requirements are met.

Monitor order progress and ensure timely order confirmations.

Manage order amendments, cancellations, and other customer requests.

Customer Support

Serve as the primary point of contact for assigned customer accounts.

Respond promptly to inquiries regarding order status, deliveries, product availability, and documentation.

Proactively communicate shipment schedules, delivery delays, and potential supply issues to customers.

Build and maintain positive customer relationships through effective communication and support.

Logistics & Delivery Coordination

Coordinate delivery schedules with Planning, Production, Warehouse, and Logistics teams.

Ensure customer delivery requirements are met in a timely manner.

Assist in preparing and verifying shipping and export documentation, where applicable.

Systems & Reporting

Maintain accurate customer and order information in SAP.

Monitor open orders, backlogs, and delivery performance.

Prepare routine reports and support data analysis as required.

Perform other duties and responsibilities as assigned by the supervisor or management from time to time.

What we're looking for

Diploma or Degree in Business Administration, Supply Chain Management, Logistics, Marketing, or a related field.

Basic experience in customer service, sales support, order processing, or administration is preferred.

Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.

Knowledge of SAP is an added advantage.

Strong customer service and communication skills.

Good organizational and time management skills.

Attention to detail and accuracy.

Ability to multitask, prioritize tasks, and work independently.

Fresh graduates and students seeking internship opportunities are also encouraged to apply.

Why Join Us?

5-day work week.

EPF, SOCSO/EIS, annual leave, and medical benefits.

Hands-on experience in chemical manufacturing.

Exposure to customer service and supply chain operations.

Supportive and collaborative working environment.