Customer Service Executive (Freight Forwarding & Logistics)

Private Advertiser; Petaling Jaya; On-site; MYR 48,000 - 78,000; Full time

Job summary

Private Advertiser is seeking a logistics coordinator to manage bookings from vendors, notify customers, and coordinate with carriers and NVOs. You will ensure documentation accuracy and timely updates in the Starlink OS system.

The role requires handling ISF/AMS/ENS, FCRs, and HBL releases, while keeping CW inputs current and communicating efficiently with vendors. Based in Malaysia, this position emphasizes reliability and process adherence.

Qualifications

• Experience in shipping/logistics coordination.
• Familiarity with Starlink OS and carrier documents.
• Ability to maintain data accuracy and timeliness.

Responsibilities

• Receive bookings from vendors and notify customers by email.
• Approve bookings and coordinate with carriers.
• Process and release booking info to vendors and NVOs.
• Submit shipping docs (ISF, SI, AMS/ENS) per SOP.
• Track shipments and update key milestones in Starlink.
• Prepare and issue FCRs to vendors.
• Maintain CW input and update statuses promptly.
• Send pre-alerts and release HBL to vendors.

Skills

Shipping coordination

Vendor management

Data accuracy

Tools

Starlink OS

ISF

HBL

MBL

FCR

CW

SI

AMS/ENS

Job description

Receive bookings from vendors, either manually or online.

Approve bookings and notify customers via email or Starlink (POM Operation System) messaging.

Once approved, book with the assigned carrier or NVO and release booking information to relevant vendors.

Submit shipping instructions to the carrier and review carrier MBL or NVO HBL according to SOP.

Track shipment status and update key milestones in Starlink (POM Operation System).

Prepare and issue FCR for vendors through the system.

Complete all Starlink inputs (including ISF) as required by SOP.

Collect payments and provide FCR to vendors.

Send document dispatch notifications and upload documents to the system as per SOP.

Maintain data accuracy and promptness in Starlink (POM Operation System).

Submit SI and AMS/ENS to carrier (as required)

Complete CW input per requirements

Update CW promptly and accurately

Prepare and release HBL to vendors via system (CW)

Collect payment and issue HBL to vendors

Send pre-alert to destinations within the timeline requirement