Customer Service & Documentation Executive (Freight Forwarding)

Asia Shipping & Forwarding (Sabah) Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 42,000; Full time

Job summary

Asia Shipping & Forwarding (Sabah) Sdn Bhd is seeking a logistics coordinator to manage freight bookings, coordinate shipment progress and ensure shipping documents are complete and returned promptly.

You will liaise with shipping lines, agents and customs, monitor vessel schedules, delays, and clearance progress, and maintain accurate shipment records while delivering strong customer service.

Qualifications

• 1–3 years of experience in freight forwarding, shipping, logistics customer service or shipping documentation.
• SPM; a diploma in logistics or related field is an advantage.
• Familiar with freight bookings, vessel schedules and import/export processes.
• Able to check BL drafts, CIPL, Form E and supporting documents.
• Good written and spoken English and Bahasa Malaysia.
• Proficient in MS Excel and maintaining shipment tracking reports.
• Detail-oriented, organised and able to manage multiple shipments and deadlines.
• Strong customer service, communication and follow-up skills.

Responsibilities

• Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and shipping deadlines.
• Coordinate shipment progress and update customers on vessel schedules, delays, customs clearance progress and haulage/delivery status.
• Check draft Bills of Lading, Commercial Invoices and Packing Lists and other supporting documents for completeness and consistency.
• Follow up with customers and relevant parties to obtain missing documents and approvals before submission deadlines.
• Coordinate with customs clearance and haulage teams to ensure shipments progress according to schedule.
• Ensure all required documents are returned to customers promptly, with a record of dispatch or receipt.
• Maintain organised shipment files and elevate delays or issues to the supervisor.

Skills

Customer service

Communication

Attention to detail

Education

SPM

Diploma in Logistics

Diploma in Business Admin

Tools

MS Excel

Job description

Manage freight bookings, coordinate shipment progress and ensure shipping documents are complete, accurate and returned to customers promptly.

Key responsibilities

Arrange freight bookings with shipping lines, freight forwarders and agents, and follow up on booking confirmations and shipping deadlines.

Maintain shipment reports and update customers on vessel schedules, delays, customs clearance progress and haulage/delivery status.

Check draft Bills of Lading (BL), Commercial Invoices and Packing Lists (CIPL), Form E where applicable, and other supporting documents for completeness and consistency.

Follow up with customers and relevant parties to obtain missing documents, correct discrepancies and secure approvals before submission deadlines.

Coordinate with the customs clearance and haulage teams to ensure shipments progress according to schedule.

Ensure all required documents, including endorsed documents and signed delivery acknowledgements where applicable, are returned to customers promptly, with a record of dispatch or receipt.

Maintain organised shipment files and elevate delays, missing documents or operational issues to the supervisor.

About you

Preferably 1–3 years of experience in freight forwarding, shipping, logistics customer service or shipping documentation.

Minimum SPM; a diploma in Logistics, Business Administration or a related field is an advantage.

Familiar with freight bookings, vessel schedules and import/export shipment processes.

Able to check BL drafts, CIPL, Form E and supporting shipping documents.

Good written and spoken English and Bahasa Malaysia.

Proficient in Microsoft Excel, email and maintaining shipment tracking reports.

Detail-oriented, organised and able to manage multiple shipments and deadlines.

Strong customer service, communication and follow-up skills.

Able to coordinate independently with customers, shipping agents, customs clearance personnel and haulage teams.