Customer Service Executive (5 days work)

MyGift Universal Sdn. Bhd.; Petaling Jaya; On-site; MYR 36,000 - 50,000; Full time

Job summary

MyGift Universal Sdn. Bhd. in Petaling Jaya is seeking a Customer Service Executive (5 days work) to handle inquiries via telephone, email, WhatsApp Business, and walk-in clients, and to recommend suitable products or solutions from the office/showroom.

The role involves preparing quotations, proforma invoices, sales orders, and meeting sales targets while maintaining CRM records and fostering repeat business with existing customers.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Mass Communication, or a related field (SPM/STPM holders with relevant experience are encouraged to apply).
• 1-3 years of sales, telemarketing, or customer service experience (Fresh graduates are welcome for junior roles).
• Strong command of English and Bahasa Malaysia (oral and written).
• Proficiency in Mandarin or other local dialects is an added advantage to liaise with specific client segments).
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Handle incoming sales inquiries via telephone, email, WhatsApp Business, and walk-in clients.
• Understand customer needs and recommend suitable products, services, or solutions.
• Prepare and issue formal quotations, proforma invoices, and sales orders accurately and in a timely manner.
• Meet and exceed individual and team monthly/quarterly sales targets.
• Maintain regular contact with existing customers to ensure satisfaction and foster repeat business.
• Follow up promptly on outstanding quotations and convert leads into finalized sales.
• Update and maintain accurate records of sales activities, customer details, and pipeline leads in the CRM system.
• Serve as the primary point of contact for customer inquiries regarding product details, stock availability, pricing, and order status.

Skills

Interpersonal skills

Communication

Negotiation

Target-driven

English proficiency

Bahasa Malaysia

Mandarin (adv)

Microsoft Office

Education

Bachelor's/Bachelor degree in Business/Marketing/Mass Communication

Tools

Microsoft Office (Excel/Word/Outlook)

Job description

Customer Service Executive (5 days work)

Handle incoming sales inquiries via telephone, email, WhatsApp Business, and walk-in clients

Understand customer needs and recommend suitable products, services, or solutions

Prepare and issue formal quotations, proforma invoices, and sales orders accurately and in a timely manner

Meet and exceed individual and team monthly/quarterly sales targets

Maintain regular contact with existing customers to ensure satisfaction and foster repeat business

Follow up promptly on outstanding quotations and convert leads into finalized sales

Update and maintain accurate records of sales activities, customer details, and pipeline leads in the CRM system

Serve as the primary point of contact for customer inquiries regarding product details, stock availability, pricing, and order status

About you

Diploma or Bachelor's Degree in Business, Marketing, Mass Communication, or a related field (SPM/STPM holders with relevant experience are encouraged to apply)

1-3 years of sales, telemarketing, or customer service experience (Fresh graduates are welcome for junior roles)

Strong command of English and Bahasa Malaysia (oral and written)

Proficiency in Mandarin or other local dialects is an added advantage to liaise with specific client segments

Proficient in Microsoft Office (Excel, Word, Outlook)

Excellent interpersonal, communication, and negotiation skills with a proactive and target-driven mindset

We are looking for a motivated and customer-oriented Indoor Sales Executive to join our team. In this role, you will be responsible for handling customer inquiries, preparing quotations, building strong client relationships, and achieving sales targets from our office/showroom without requiring outdoor travel.

What can I earn as a Customer Service Executive