Customer Service Executive

Winner Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 60,000; Full time

Benefits offered by this job

Insurance

Medical Benefit

Annual Bonus

Annual Trip

Exciting Team Building Events

Job summary

Winner Venture Sdn Bhd invites applications for a Customer Service Executive position based in Kuchai Lama, Malaysia. The role focuses on customer-centric service, professional interaction, and reliable issue resolution to maintain high satisfaction levels.

The ideal candidate has Bahasa Malaysia and English language skills, a suitable educational background, and is open to fresh graduates or juniors seeking growth in customer service. Attractive incentives accompany the role.

Qualifications

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Bahasa Malaysia, English
• Preferably 1 year of working experience in the related field is required for this position.
• Applicants must be willing to work in Kuchai Lama.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh Graduates are welcome to apply.

Skills

Customer-oriented

Professional

Patient empathetic

Positive attitude

Calm under pressure

Responsible accountable

Detail-oriented

Adaptable flexible

Team-oriented

Resilient

Willingness to learn

Education

Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Tools

Microsoft Office

Google Workspace

Customer Database Management

Data Entry & Management

Email & Live-Chat Platforms

Customer Service Reporting

KPI Tracking & Monitoring

Basic Troubleshooting

Order Management Systems

Job description

Your Role:

Customer-oriented – Demonstrates a genuine commitment to understanding and meeting customer needs.

Professional – Maintains a professional attitude, appearance, and manner when dealing with customers and colleagues.

Patient and empathetic – Remains patient, understanding, and respectful when handling customer concerns or complaints.

Positive attitude – Maintains a friendly, helpful, and solution-focused approach.

Calm under pressure – Remains composed and professional when managing difficult customers, high workloads, or urgent situations.

Responsible and accountable – Takes ownership of assigned tasks and follows through on customer issues until resolution.

Detail-oriented – Pays close attention to customer information, requests, documentation, and service details.

Adaptable and flexible – Responds positively to changes in procedures, systems, products, and customer requirements.

Team-oriented – Works cooperatively with colleagues and other departments to achieve service objectives.

Resilient – Able to handle rejection, complaints, repetitive enquiries, and challenging interactions while maintaining service quality.

Willingness to learn – Demonstrates an openness to learning new products, systems, processes, and service standards.

Integrity and confidentiality – Handles customer information responsibly and maintains appropriate confidentiality.

Technical Skills:

Microsoft Office (Excel, Word)

Google Workspace (Google Sheets, Google Docs)

Customer Database Management

Data Entry & Management

Email & Live-Chat Platforms

Customer Service Reporting

KPI Tracking & Monitoring

Basic Troubleshooting

Order Management Systems

Qualifications:

Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

Required language(s): Bahasa Malaysia, English

Preferably 1 year of working experience in the related field is required for this position.

Applicants must be willing to work in Kuchai Lama.

Preferably Junior Executives specializing in Customer Service or equivalent.

Fresh Graduates are welcome to apply.

• RM50k PA Insurance;
• Medical Benefit (Applicable to Dental, Optical and Optical);
• Annual Bonus;
• Annual Trip;
• Exciting Team Building Events;

Winner Venture is a fast growing telecommunications marketing company in Malaysia. We are looking for dynamic team players to join our company to empower more communities.

Telecommunications & Internet Service Providers 51-100 employees

What can I earn as a Customer Service Executive