Junior Customer Service Executive

PBA Systems (Pg) Sdn. Bhd.; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

PBA Systems (Pg) Sdn. Bhd. is seeking a Customer Service Executive in Bayan Lepas, Penang. The role involves handling customer enquiries, creating quotations and coordinating order fulfilment under supervision of senior staff.

You will work with sales, production, and logistics, maintaining records and ensuring on-time delivery while supporting Mandarin-speaking customers. Immediate start is preferred.

Qualifications

• Minimum SPM with at least 2 years of relevant experience, or a Diploma qualification.
• At least 2 years of experience in customer service, order management, or purchasing will be an added advantage.
• Fresh graduates are welcome to apply.
• Can use computer with minimal supervision : MS Word, MS Excel, MS PowerPoint, BC.
• Provides on-job guidance on systems (e.g., SAP/ERP, BC) throughout probation period.
• Can speak in English, Malay and Mandarin.
• Able to start work immediately would be added advantage.
• "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Responsibilities

• Attend customer enquiries through email and phone.
• Coordinate with sales, production/supplier, finance, WH logistics.
• Create and maintain customer records in the system and maintain proper documentation.
• Monitor orders against available inventory and ensure smooth delivery processes.
• Monitor and coordinate with vendor (on shipment arrangement/delivery schedules).

Skills

Customer service

Order management

Mandarin language

Education

SPM or Diploma

Tools

MS Word

MS Excel

MS PowerPoint

SAP/ERP

Job description

TheCustomerServiceExecutivemaintainsa goodrelationshipandworksdirectly withthecustomerstocompletesalestransactions.Yourdutiesinclude respondingtoenquiries,providingquotationsandorderfulfilment. Your will be working under the supervision of the senior customer service.

Job Responsibilities

Attend customer enquires through email and phone.

Coordinate with sales, production/supplier, finance, WH logistics.

Createandmaintain customerrecords in the system and maintain proper documentations.

Monitor orders against available inventory and ensure smooth delivery processes.

Monitorandcoordinatewithvendor(onshipment arrangement/delivery schedules).

Bayan Lepas, Penang.

People Requirements

Minimum SPM with at least 2 years of relevant experience, or a Diploma qualification.

At least 2 years of experience in customer service, order management, or purchasing will be an added advantage.

Fresh graduates are welcome to apply.

Can use computer with minimal supervision : MS Word, MS Excel, MS PowerPoint, BC.

Provides on-job guidance on systems (e.g., SAP/ERP, BC) throughout probation period.

Can speak in English, Malay and Mandarin.

Able to start work immediately would be added advantage.

\"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.\"

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• How would you rate your Mandarin language skills?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?

Machinery & Automation 101-1,000 employees

PBA Group (PBA: Platform for Bots and Automation) is a regional robotics and automation company founded in year 1987. From building tech products; specializing in precision and general robotics; to offering turnkey automation solutions, PBA is a technology partner that never stops reinventing. Our core capabilities involve the development of technology which can be applied to businesses across all industries, including a full suite of solutions in Warehouse Automation and Factory Automation, as well as Motion Control and Direct Drive Technology.

Beyond technology, PBA Group offers four other platforms to empower partners to leverage Industry 4.0 in the areas of partnership, education, community and talent. PBA Group has over 30 companies in 10 countries and over 500 employees regionally, with a strong focus on Southeast Asia. For more information on PBA and its robotics and automation capabilities, please visit www.pbarobotics.com.

PBA Group (PBA: Platform for Bots and Automation) is a regional robotics and automation company founded in year 1987. From building tech products; specializing in precision and general robotics; to offering turnkey automation solutions, PBA is a technology partner that never stops reinventing. Our core capabilities involve the development of technology which can be applied to businesses across all industries, including a full suite of solutions in Warehouse Automation and Factory Automation, as well as Motion Control and Direct Drive Technology.

Beyond technology, PBA Group offers four other platforms to empower partners to leverage Industry 4.0 in the areas of partnership, education, community and talent. PBA Group has over 30 companies in 10 countries and over 500 employees regionally, with a strong focus on Southeast Asia. For more information on PBA and its robotics and automation capabilities, please visit www.pbarobotics.com.

What can I earn as a Customer Service Executive