Customer Service Executive (Fresh Graduate)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 66,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Mandarin-speaking Customer Service Executive (Fresh Graduate) to join their team. This role focuses on handling calls, emails and walk-ins, while ensuring accurate information and high satisfaction in a fast-paced environment.

Ideal candidates hold a bachelor’s degree, possess strong English and Mandarin skills, and are eager to start a career in financial services. Fresh graduates are welcome; training will be provided.

Qualifications

• Bachelor degree or equivalent, in any discipline.
• At least 2 years working experience with 1 year in customer service-related functions (fresh Graduates are welcome).
• Worked in a financial institution is preferred.
• Good understanding/knowledge of insurance or family takaful.

Responsibilities

• Manage large amounts of incoming and outgoing calls, emails and walk-in customers.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information using the right methods/tools.
• Meet personal/customer service targets and interaction handling quotas.
• Handle customer feedback, provide appropriate solutions and follow up to ensure resolution.
• Keep records of customer interactions, process accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Phone handling

Active listening

CRM familiarity

Customer orientation

Multitasking

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Customer Service Executive (Fresh Graduate)

Our are looking for a Mandarin-Speaking Customer Service Executive to join their team. This role is ideal for someone who is customer-oriented, confident in communication, and enjoys working in a fast-paced environment.

Job Responsibilities:

Manage large amounts of incoming and outgoing calls, emails and walk-in customers.

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team service targets and interaction handling quotas

Handle customer feedback, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Job Requirements:

Bachelor of degree or equivalent, in any discipline

At least 2 years working experience with 1 year in customer service-related functions (fresh Graduates are welcome)

Worked in a financial institution is preferred

Good understanding/knowledge of insurance or family takaful

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Excellent Mandarin, English and Bahasa Malaysia communication skills. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

What can I earn as a Customer Service Executive