Customer Service & Telemarketing Executive

Ansa Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 51,000; Full time

Job summary

Ansa Digital Sdn Bhd is seeking a Customer Service & Telemarketing Executive in Kuala Lumpur. The role blends customer support, outbound telemarketing and lead follow-up to drive registrations and conversions.

The ideal candidate communicates confidently across channels and can work in a KPI-driven environment, with shifts including mornings, afternoons or nights. Multilingual capabilities in English and Bahasa Malaysia are valued.

Qualifications

• Minimum 1–2 years in Customer Service, Telemarketing, Telesales, Call Centre or similar.
• Good communication skills in Bahasa Malaysia and English.
• Confident and comfortable communicating with customers over the phone.
• Comfortable using WhatsApp, email, CRM systems and basic computer applications.
• Willing to work on a KPI- and target-driven environment and shifts.

Responsibilities

• Handle incoming enquiries via telephone, WhatsApp, email and other channels.
• Provide accurate information on products, services, pricing and procedures.
• Assist customers with registration, payment and account enquiries.
• Attend to customer complaints and escalate complex matters.
• Maintain professional, friendly and responsive communication.
• Make outbound calls to leads and prospects.
• Introduce and explain products/services to customers.
• Understand customer needs and provide information or solutions.
• Follow up with customers through registration and payment processes.
• Work towards daily and monthly call, contact and conversion targets.

Skills

Customer service

Telemarketing

Telesales

CRM systems

WhatsApp

English

Bahasa Malaysia

Tools

CRM software

Email apps

Job description

Customer Service & Telemarketing Executive

We are looking for a Customer Service & Telemarketing Executive to join our team. This role combines customer service, outbound telemarketing and lead follow-up, with a strong focus on providing a positive customer experience while supporting customer registration and conversion. The ideal candidate is confident communicating with customers through multiple channels, comfortable making outbound calls, and able to work in a target-driven environment.

Key responsibilities

Handle incoming enquiries through telephone calls, WhatsApp, email and other communication channels.

Provide accurate information on products, services, pricing and procedures.

Assist customers with registration, payment and account-related enquiries.

Attend to customer complaints and elevate complex matters to the relevant team.

Maintain professional, friendly and responsive communication with customers.

Make outbound calls to assigned leads and prospects.

Introduce and explain relevant products and services to potential customers.

Understand customer needs and provide suitable information or solutions.

Follow up with interested customers through the registration and payment process.

Work towards daily and monthly call, contact and conversion targets.

Requirements

Minimum 1–2 years of experience in Customer Service, Telemarketing, Telesales, Call Centre or a similar role.

Good communication skills in Bahasa Malaysia and English.

Confident and comfortable communicating with customers over the phone.

Comfortable handling both inbound enquiries and outbound calls.

Able to work in a KPI- and target-driven environment.

Comfortable using WhatsApp, email, CRM systems and basic computer applications.

Willing to work on a rotating shift basis, including morning, afternoon and night shifts.

Able to work independently as well as part of a team.

Good telephone etiquette, interpersonal and problem-solving skills.

Positive attitude, customer-oriented and self-motivated.

What can I earn as a Telemarketing Executive