Customer Service Executive

Yuchen Technology Sdn Bhd; Penang; On-site; MYR 46,000 - 47,000; Full time

Benefits offered by this job

Overtime Pay

Performance Commission & Bonus

Allowances Provided

EPF / SOCSO / PCB

Friendly & Supportive Working Env.

Career Growth & Overseas Development

Job summary

Yuchen Technology Sdn Bhd is seeking a Customer Service Executive to understand customer needs and provide professional, timely support to ensure smooth order completion. You will deliver exceptional service while continuously improving quality and maintaining records.

Role requires a Diploma or above, fluency in Mandarin and English, and willingness to work rotating shifts in a 24/7 operation with opportunities for overseas assignments and cross-location rotations.

Qualifications

• Diploma or higher educational qualification.
• Proficient in Mandarin and English communication.
• Able to learn quickly and adapt to new systems.
• Responsible, self-motivated, organized, and able to work under pressure.
• Willing to rotate shifts and work in a 24/7 operation.

Responsibilities

• Understand customers' needs and provide professional, timely, and sincere support to ensure smooth order completion.
• Deliver excellent customer service and continuously improve service quality based on daily performance.
• Maintain customer records, follow up regularly, and safeguard customers' rights while maintaining the company's service reputation.
• Monitor market trends, identify root causes of issues, and provide suggestions to improve products and services.
• Handle customer enquiries, resolve issues, and perform other customer service-related duties assigned by the company.

Skills

Mandarin

English

Customer service

Adaptability

Microsoft Excel

Education

Diploma or above

Tools

Microsoft Excel

Job description

Job Responsibilities

Understand customers' needs and provide professional, timely, and sincere support to ensure smooth order completion.

Deliver excellent customer service and continuously improve service quality based on daily performance.

Maintain customer records, follow up regularly, and safeguard customers' rights while maintaining the company's service reputation.

Monitor market trends, identify root causes of issues, and provide suggestions to improve products and services.

Handle customer enquiries, resolve issues, and perform other customer service-related duties assigned by the company.

Job Requirements

Diploma or above.

Fluent in reading, writing, and communicating in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong learning ability with the ability to quickly adapt to new knowledge, systems, and work processes.

Responsible, self-motivated, organized, and able to work under pressure.

Willing to build a long-term career with the company and open to overseas assignments and cross-location rotations.

Basic Microsoft Excel skills; financial knowledge is an added advantage.

Willing to work on rotating shifts as the business operates 24/7.

Salary & Benefits

Salary Structure

Basic Salary + Overtime + Allowances + Commission

Guaranteed monthly income (Basic + OT + Allowances): RM4,100 – RM4,200

Monthly income can reach RM5,000 – RM7,000 upon achieving KPI and commission targets.

Working Hours

Morning Shift: 10:00 AM – 10:00 PM

Night Shift: 10:00 PM – 10:00 AM

Off Days

Employee Benefits

Overtime Pay

Performance Commission & Bonus

Allowances Provided

EPF / SOCSO / PCB

Friendly & Supportive Working Environment

Career Growth & Overseas Development Opportunities

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