Customer Service Executive

MINE LOGISTICS SDN. BHD.; Selangor; On-site; MYR 28,000 - 47,000; Full time

Job summary

Mine Logistics Sdn. Bhd. in Malaysia is seeking a Customer Service Executive to handle order processing, inquiries, and bookings for freight forwarding.

You will liaise with carriers, prepare documents, and generate sales leads, ensuring timely and accurate operations. Fluency in Bahasa Malaysia and English is required; Mandarin helps.

Candidates with 1+ year of freight forwarding experience and INCOTERM knowledge are encouraged to apply.

Qualifications

• Minimum qualification: SPM/STPM or Diploma in logistics/maritime or equivalent.
• Proficient in Bahasa Malaysia and English; Mandarin is an advantage.
• At least 1 year of experience in freight forwarding (import/export).
• Knowledge of Incoterms is a plus.
• Able to work independently and under pressure with maturity.

Responsibilities

• Process customer orders and reply promptly via phone and email.
• Attend customer inquiries and complaints.
• Issue confirmations and manage bookings/shipments.
• Liaise with carriers and transporters to ensure smooth delivery.
• Prepare import/export documents (DO, letters, BLs).
• Produce weekly/monthly reports and support ad-hoc requests.

Skills

Customer service

Communication

Independence under pressure

Multitasking

Education

SPM/STPM/Diploma in Logistics/Maritime or equivalent

Job description

Ensure customer’s orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.

Issue Confirmation Booking

Manage bookings/shipments including other modes of transport.

Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo

Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.

Generate sales lead to local team for further developments

Monitor & Maintain Weekly Vessel Schedule

Ensure no gaps and all processes are always ahead of time

Perform and ensure accurate billing

Weekly / Monthly filling job report

Provide support for ad-hoc if request.

Job Requirement:

Candidate must possess at least a SPM/STPM/Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Maritime Studies or equivalent.

Required language(s): Bahasa Malaysia, English

Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers.

At least 1 years of working experience in Freight Forwarding (Import or Export)

Candidate with INCOTERM knowledge is an added advantage.

Good interpersonal and communication skills, mature, dedicated, and responsible

Able to work independently and under pressure with confident skill level

Job Types: Full-time, Permanent

Logistics, Freight & Delivery Services 51-100 employees

Mine Logistics was established in year 2008. Through the work hard from the both of our directors & colleagues, it becomes one of the most reputable Freight Forwarder Company in Malaysia. We would like to expand our business & currently looking for candidates to join our team.

Mine Logistics was established in year 2008. Through the work hard from the both of our directors & colleagues, it becomes one of the most reputable Freight Forwarder Company in Malaysia. We would like to expand our business & currently looking for candidates to join our team.

What can I earn as a Customer Service Executive