Logistics Customer Success & Shipping Coordinator

MINE LOGISTICS SDN. BHD.; Selangor; On-site; MYR 28,000 - 47,000; Full time

Job summary

Mine Logistics Sdn. Bhd. in Malaysia is seeking a Customer Service Executive to handle order processing, inquiries, and bookings for freight forwarding.

You will liaise with carriers, prepare documents, and generate sales leads, ensuring timely and accurate operations. Fluency in Bahasa Malaysia and English is required; Mandarin helps.

Candidates with 1+ year of freight forwarding experience and INCOTERM knowledge are encouraged to apply.

Qualifications

• Minimum qualification: SPM/STPM or Diploma in logistics/maritime or equivalent.
• Proficient in Bahasa Malaysia and English; Mandarin is an advantage.
• At least 1 year of experience in freight forwarding (import/export).
• Knowledge of Incoterms is a plus.
• Able to work independently and under pressure with maturity.

Responsibilities

• Process customer orders and reply promptly via phone and email.
• Attend customer inquiries and complaints.
• Issue confirmations and manage bookings/shipments.
• Liaise with carriers and transporters to ensure smooth delivery.
• Prepare import/export documents (DO, letters, BLs).
• Produce weekly/monthly reports and support ad-hoc requests.

Skills

Customer service

Communication

Independence under pressure

Multitasking

Education

SPM/STPM/Diploma in Logistics/Maritime or equivalent

Job description

Mine Logistics Sdn. Bhd. in Malaysia is seeking a Customer Service Executive to handle order processing, inquiries, and bookings for freight forwarding.

You will liaise with carriers, prepare documents, and generate sales leads, ensuring timely and accurate operations. Fluency in Bahasa Malaysia and English is required; Mandarin helps.

Candidates with 1+ year of freight forwarding experience and INCOTERM knowledge are encouraged to apply.