Air Freight Customer Service Executive

JET NOVA AVIATION SDN BHD; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Training & development

Career advancement

Dynamic work environment

Job summary

JET NOVA AVIATION SDN BHD is seeking a Customer Service Executive – Air Freight to join our growing logistics team in Malaysia. You will handle daily air freight bookings, coordinate with airlines, and keep customers updated with shipment status.

The ideal candidate has 1–2 years in air freight or customer service, strong communication skills in English and Bahasa Malaysia, and proficiency in MS Office and Cargowise or similar platforms. Fresh graduates are welcome.

Qualifications

• Diploma or higher in logistics, supply chain management, business, or related field.
• 1–2 years of experience in air freight forwarding or customer service; fresh graduates welcome.
• Proficient in English and Bahasa Malaysia; Mandarin an advantage.
• Proficient with MS Office and logistics platforms such as Cargowise.
• Strong interpersonal and communication skills; detail-oriented and multi-task capable.

Responsibilities

• Handle daily air freight import/export bookings and customer inquiries professionally and efficiently.
• Coordinate with airlines, overseas agents, customs, and internal departments for smooth cargo movement.
• Prepare and process shipping documents including airway bills, invoices, and tracking reports.
• Monitor and track shipments; provide proactive updates to customers.
• Troubleshoot and resolve service issues to maintain customer satisfaction.
• Build and maintain strong client relationships and timely responses.
• Ensure compliance with shipping regulations and internal procedures.

Skills

Interpersonal skills

Communication skills

Education

Logistics/SCM qualification

Tools

Microsoft Office

Cargowise

Job description

Are you passionate about logistics and customer service? We are looking for a Customer Service Executive – Air Freight to join our growing team! This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values delivering exceptional service to clients.

Job Responsibilities:

• Handle daily air freight import/export bookings and customer inquiries professionally and efficiently
• Coordinate and communicate with airlines, overseas agents, customs, and internal departments to ensure smooth cargo movement
• Prepare and process shipping documents including airway bills, invoices, and tracking reports
• Monitor and track shipments, providing customers with proactive updates and status reports
• Troubleshoot and resolve service issues, ensuring customer satisfaction at all times
• Build and maintain strong relationships with clients, providing excellent service and timely responses
• Ensure compliance with all shipping regulations and internal procedures

Requirements:

• SPM/STPM/Diploma/ Higher in Logistics, Supply Chain Management, Business, or a related field
• 1–2 years of experience in air freight forwarding or customer service (Fresh graduates are encouraged to apply)
• Good command of English and Bahasa Malaysia (Mandarin is an added advantage)
• Proficient in Microsoft Office and logistics platforms (Cargowise or similar systems)
• Strong interpersonal and communication skills
• Detail-oriented, organized, and capable of multi-tasking
• A team player with a customer-first attitude
• Ability to adapt quickly to changing tasks and client demands
• Strong follow-up skills and ability to manage multiple shipments simultaneously

What We Offer:

• Competitive salary and performance incentives
• Training and continuous professional development
• Opportunities for career advancement within the logistics industry
• A supportive, dynamic, and collaborative work environment
• Exposure to international freight forwarding operations

Launch Your Career into the World of Air Logistics!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Air Freight Customer Service Executive?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• Do you possess or have access to your own transportation?
• How many years experience in Airfreight Forwarding do you have?
• Are you willing to travel for this role when required?

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