Customer Service Executive

Nakhoda Transport Sdn Bhd; Klang City; On-site; MYR 33,000 - 61,000; Full time

Job summary

Nakhoda Transport Sdn Bhd in Selangor is seeking a Customer Service Executive to provide sales support, coordinate shipments, prepare quotations, and liaise with carriers and clients.

You will handle FCL/LCL documentation, ensure on-time status, and build strong client relationships while working with Operations and Forwarding. Fresh graduates are encouraged; diploma in logistics required; Mandarin is a plus.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation or equivalent.
• Minimum 2 years of working documentation and operations experience in international seafreight forwarding.
• Understand Seafreight FCL & LCL documentations (SI to carriers, Shipping Pre-Alerts), customs clearance and domestics transportation.
• Fresh Graduates are encouraged to apply.
• Mandarin speaking abilities preferred to communicate with Mandarin-speaking clients.

Responsibilities

• Provide sales support and coordination with local customers.
• Prepare quotations with detailed basis and follow up.
• Coordinate with ocean carriers, hauliers, warehouses and local vendors for shipment arrangements.
• Liaise with customers daily for shipment arrangements and inquiries.
• Coordinate with Operations and Forwarding Department on daily shipment arrangements.
• Prepare Job Orders for daily shipments.

Skills

Customer service

Documentation

Seafreight

LCL/FCL

English

Bahasa Malaysia

Mandarin

Teamwork

Independent

Education

Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation

Job description

To provide sales support and coordination with local Customers.

Ensure the preparation of quotation time basis with sufficient details and follow up.

Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.

Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.

Segregation off work to meet shipment arrangements.

Attend & assists indoor meetings with customer on related matter.

Build and maintain excellent relationships with clients.

Handling and understand customer's enquiry and respond accordingly.

Liaise with customer on the daily basis for shipment arrangements.

Coordinate with Operations and Forwarding Department on daily basis for shipment arrangement.

Preparation of Job Oder for daily shipment.

Undertake any others duties as requested by department head or management.

Fresh Graduates are encourage to apply.

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.

Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.

Understand Seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.

Preferably Senior Executive specialized in Logistics/Supply Chain or equivalent.

Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Hard working, Good Team Player, independent and self motivated

Candidate with higher experiences would be considered for supervisor role.

Customs Declaration knowledge will be an added advantage

Result oriented and high motivated

Able to work independently within tight deadline and under pressure

Immediate vacancy

Logistics, Freight & Delivery Services 51-100 employees

Nakhoda Transport is privately owned company based in Selangor, Malaysia.

Nakhoda Transport provides a full range of freight forwarding services and through our affiliations we can offer shipments worldwide. Now represented around the globe we are committed to provide superior air and ocean services with innovative systems, to help customers manage the full range of their global freight forwarding needs. Nakhoda Transport employ high calibre staff and are committed to providing you with the highest level of service and expertise.To ensure that all of your freight requirements are handled with the utmost professionalism.

Nakhoda Transport is privately owned company based in Selangor, Malaysia.

Nakhoda Transport provides a full range of freight forwarding services and through our affiliations we can offer shipments worldwide. Now represented around the globe we are committed to provide superior air and ocean services with innovative systems, to help customers manage the full range of their global freight forwarding needs. Nakhoda Transport employ high calibre staff and are committed to providing you with the highest level of service and expertise.To ensure that all of your freight requirements are handled with the utmost professionalism.

What can I earn as a Customer Service Executive