Customer Service Executive (Import & Export)

NYS International Freight Sdn Bhd; Klang City, Port Klang; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Annual increment

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Career development and training

Job summary

NYS International Freight Sdn Bhd is seeking a proactive Customer Service Executive (Import & Export) to support daily logistics operations from its Klang area base. You will handle import/export inquiries, coordinate with carriers and internal teams, and prepare required shipping documents to ensure smooth shipments and excellent customer service.

Requirements include a Diploma or Bachelor's degree in Logistics, Supply Chain, Business Admin, or related field, 1–3 years in freight/logistics,

Qualifications

• Strong communication and customer-service mindset.
• Familiar with import/export documentation and shipping procedures.
• Ability to coordinate with multiple stakeholders and meet deadlines.

Responsibilities

• Handle import/export shipment inquiries and provide timely updates to customers.
• Coordinate with shipping lines, transport providers, warehouses, customs brokers, and internal teams.
• Prepare and verify shipping documents (BL, DO, invoices, packing lists, shipping instructions).
• Maintain accurate shipment records and communicate progress to customers.

Skills

Customer service

Communication

Documentation

Education

Diploma or Bachelor’s Degree in Logistics/Supply Chain/Business Admin

Tools

MS Office

Job description

Customer Service Executive (Import & Export)

Customer Service Executive (Import & Export)

Location: Bukit Tinggi, Klang
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics / Supply Chain

About the Role

We are looking for a proactive and customer-focused Customer Service Executive (Import & Export) to support our daily logistics operations. The successful candidate will coordinate import and export shipments, communicate with customers and service providers, prepare shipping documentation, and ensure shipments are handled efficiently while delivering excellent customer service.

Key Responsibilities

Handle import and export shipment enquiries from customers.

Coordinate shipment arrangements with shipping lines, transport providers, warehouses, customs brokers, and internal departments.

Prepare, verify, and process shipping documents, including Bills of Lading (BL), Delivery Orders (DO), Commercial Invoices, Packing Lists, Shipping Instructions, and other related documentation.

Monitor shipment progress and provide timely updates to customers.

Ensure shipping documents are complete, accurate, and submitted within the required timeline.

Coordinate customs clearance and ensure compliance with import and export regulations.

Resolve shipment issues and customer enquiries promptly and professionally.

Maintain accurate shipment records and update the company's operating system.

Work closely with the Sales, Operations, Warehouse, and Transport teams to ensure smooth shipment execution.

Perform other duties assigned by Management.

Requirements

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Minimum 1–3 years of experience in Freight Forwarding, Logistics, Shipping, or Supply Chain.

Knowledge of import and export documentation and shipping procedures.

Familiar with customs clearance processes and Incoterms.

Good communication skills in English and Bahasa Malaysia. Other language would be an added advantage.

Proficient in Microsoft Office applications.

Strong communication, organizational, and problem-solving skills.

Able to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.

Why Join Us?

Competitive salary package

Performance Bonus

Annual Increment

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Career development and training opportunities

Friendly and supportive working environment

Additional Benefits:

Gain Hands-On Experience in Global Freight Forwarding

Develop International Customer Service & Operations Skills

NYS was established in 1993 with a total logistics solutions provider based in Port Klang. With 30 years of experience in various sectors of the maritime transport industry, NYS provides freights services covering sea, air and land.

Expanding our portfolio beyond our freight services, NYS also offers all-rounded logistics support services such as project handling, warehousing, barging and wide range of value-added services to provide our clients with quality service and the ease of convenience.

We would like to invite experienced, qualified and well-motivated candidates for the following positions and short listed candidates will be notify:-

NYS was established in 1993 with a total logistics solutions provider based in Port Klang. With 30 years of experience in various sectors of the maritime transport industry, NYS provides freights services covering sea, air and land.

Expanding our portfolio beyond our freight services, NYS also offers all-rounded logistics support services such as project handling, warehousing, barging and wide range of value-added services to provide our clients with quality service and the ease of convenience.

We would like to invite experienced, qualified and well-motivated candidates for the following positions and short listed candidates will be notify:-

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