Mandarin Customer Service Executive (Text-Based)

DJB MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Meal benefit

On-the-job training

Promotion pathways

Job summary

DJB MALAYSIA SDN BHD in Kuala Lumpur is hiring a Customer Service Executive to handle online inquiries, resolve after-sales issues, and ensure a high-quality customer experience through multiple channels.

The position uses a three-shift rotation (morning, afternoon, night) with shifts rotated regularly. Starting salary is RM3,000, with meal benefits and extensive on-the-job training to support career growth; work week is five days, including weekends and public holidays as needed.

Qualifications

• Excellent Chinese communication skills.
• Fast typing speed and clear written communication.
• Willing to work on a rotational shift schedule, including weekends and public holidays.
• Proficient in common office software and online customer service/ticketing systems.
• Prior customer service experience preferred.

Responsibilities

• Respond promptly to customer inquiries via online app or in-app messaging.
• Handle pre-sales inquiries, after-sales service, complaints, and returns/exchanges.
• Support and complete other customer service-related tasks as assigned by supervisors.

Skills

Chinese language skills

Typing speed

Office software proficiency

Ticketing systems experience

Customer service experience

Tools

CRM software

Office suite

Job description

You will primarily handle customer communication through online channels, responding to inquiries, resolving after-sales issues, and ensuring a high-quality customer experience. You will work on a three-shift rotation system with shifts rotated on a regular basis.

Key responsibilities

Respond promptly to customer inquiries and questions via online app or in-app messaging

Handle customer pre-sales inquiries, after-sales service, complaints, and returns/exchanges

Support and complete other customer service-related tasks as assigned by supervisors

Office Location: Conveniently located, approximately a 5-8 minute walk from the nearest MRT Conlay station.

Working Days: 5 days/week (Monday to Sunday)

Shift Arrangement: Three-shift rotation system, shifts are rotated on a regular basis and are not fixed to a single shift.

Each shift including a 1-hour break

Morning Shift: 8:00 AM - 4:00 PM

Afternoon Shift: 4:00 PM - 12:00 AM

Night Shift: 12:00 AM - 8:00 AM

Requirement

Excellent Chinese communication skills, fast typing speed, clear and patient written communication

High sense of responsibility, good emotional management, and the ability to see things from the customer's perspective; able to handle work pressure

Strong learning ability, able to quickly familiarize with business processes

Proficient in common office software and online customer service/ticketing systems (relevant experience preferred)

Willing to work on a rotational shift schedule, including weekends, public holidays, and assigned shifts

Prior customer service experience preferred

Experience in complaint handling, crisis communication, or conflict resolution preferred

Base Salary: Starting from RM3,000, based on individual ability and experience

Meal Benefit: Free lunch provided during morning shift office attendance

Career Development: Comprehensive on-the-job training and clear promotion pathways

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