Customer Service Executive (Normal office hour)

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Job summary

Telecontinent Sdn Bhd is seeking a Customer Service Executive to handle inquiries via phone, email, SMS and live chat from its Kuala Lumpur office. You will build long-term customer relationships, identify needs, and maintain a positive, professional attitude during interactions.

The role follows normal office hours (Mon–Fri, 8:30 AM–5:30 PM) at Menara Tan & Tan, with a basic salary up to RM 3000 plus KPI, language, and attendance allowances.

Qualifications

• Minimum SPM/STPM/Diploma in any discipline.
• Preferably 1 year of working experience in administration, customer service or equivalent.
• Must be familiar with computer applications, i.e.. Microsoft Word & Excel.
• Able to work independently with minimum supervision.

Responsibilities

• Answers customer inquiries via phone, email , SMS, and live chat/social media platform.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintaining a positive, empathetic, and professional attitude toward customers always.

Skills

Customer service

Communication

Independence

Education

SPM/STPM/Diploma

Tools

MS Word

MS Excel

Job description

Customer Service Executive (Normal office hour)

Minimum SPM/STPM/Diploma in any discipline.

Preferably 1 year of working experience in administration, customer service or equivalent.

Must be familiar with computer applications, i.e.. Microsoft Word & Excel.

Able to work independently with minimum supervision.

Responsibilities

Answers customer inquiries via phone, email , SMS, and live chat/social media platform

Build sustainable relationships and trust with customer accounts through open and interactive communication

Identify and assess customers’ needs to achieve satisfaction

Maintaining a positive, empathetic, and professional attitude toward customers always

Operation Hour:

Monday to Friday (5 working days, 2 off days)

8:30AM – 5:30PM (8 working hours & 1 hour meal break)

Working Location:

Menara Tan & Tan, 22.03A, 207, Jln Tun Razak, Kuala Lumpur, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur

Salary package:

Basic salary : Up to RM 3000, KPI allowance up to RM 500 + Language allowance RM300 + Attendance allowance RM 100

Business Support Services 101-1,000 employees

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

What can I earn as a Customer Service Executive