Customer Service Executive

Private Advertiser; Kuching; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Annual leave and sick leave

Training provided for customer support

Friendly and supportive working env.

Job summary

Private Advertiser is hiring a Customer Service Executive in Kuching to handle customer inquiries via live chat, messaging, and email, providing helpful information and ensuring a positive customer experience.

You will record interactions, update customer records, follow up on issues, and coordinate with internal teams to resolve matters. Fresh graduates are welcome, with training provided and a friendly, supportive working environment in Kuching.

Qualifications

• Excellent English and Mandarin language skills.
• Good communication and customer-service mindset.
• Patient, responsible and customer-oriented.
• Basic computer skills and familiarity with chat tools.
• Based in Kuching or willing to work there.
• Fresh graduates encouraged to apply.

Responsibilities

• Respond to customer inquiries via live chat, messaging platforms, or email.
• Provide accurate information and assist customers with their questions.
• Follow up on customer issues and ensure timely resolution.
• Record and update customer information when necessary.
• Coordinate with internal teams to resolve customer-related matters.
• Maintain a professional and friendly communication tone at all times.

Skills

Communication skills

Bilingual English/Mandarin

Patience

Basic computer skills

Tools

Chat tools

Job description

English:
We are hiring a Customer Service Executive to handle customer inquiries, provide assistance through live chat and messaging platforms, and ensure a positive customer experience. This role is suitable for candidates who are patient, responsible, and enjoy communicating with people.

Respond to customer inquiries via live chat, messaging platforms, or email

Provide accurate information and assist customers with their questions

Follow up on customer issues and ensure timely resolution

Record and update customer information when necessary

Coordinate with internal teams to resolve customer-related matters

Maintain a professional and friendly communication tone at all times

Good communication skills in English and Mandarin-speaking candidates who will be serving Mandarin-speaking customers

Basic computer skills and familiarity with chat or messaging tools

Patient, responsible, and customer-oriented

Based in Kuching or able to work in Kuching

Fresh graduates are encouraged to apply

Annual leave and sick leave

Friendly and supportive working environment

Training provided for customer support skills

What can I earn as a Customer Service Executive