Customer Service Executive

Experian Information Services Malaysia Sdn Bhd

Kuala Lumpur

On-site

MYR 39,000 - 61,000

Full time

4 days ago

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Job summary

Experian Information Services Malaysia Sdn Bhd is seeking an experienced Customer Service Executive to support B2B clients. You will handle daily customer order fulfilment and ensure timely, accurate deliveries, as well as manage inbound and outbound calls and emails.

You will keep records of inquiries and transactions, follow up on requests, provide feedback to management, and contribute to team KPIs. The ideal candidate has a Diploma or equivalent and 2–5 years in related roles, with strong

Qualifications

Diploma or equivalent required.
2–5 years of experience in B2B customer service handling inbound/outbound calls.
Must have good English; Chinese language is a plus.

Responsibilities

Handle daily customer order fulfilment and ensure timely, accurate delivery.
Manage daily customer calls and emails.
Keep records of customer interactions and transactions.
Follow up to ensure actions are taken on requests.
Assist in new product testing, implementation and launches.

Skills

B2B customer service

Order fulfilment

Inbound outbound calls

English proficiency

Chinese language

Education

Diploma or equivalent

Economics/Business/IT

Job description

Experienced in B2B customer service industry.

Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.

Handle daily customers’ incoming and outgoing calls, emailing.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Follow up to ensure that appropriate actions were taken on customers’ request.

Regular feedback to the management customer’s comments, feedbacks on our products and services.

Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.

Assist in new product testing, implementation and launches.

Responsible for deploying and applying all company policies, procedures and standards.

Perform and achieve the KPI as assigned.

Contribute to team effort by accomplishing related results as needed

More About You:

Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent

Minimum experience 2-5 years of experience in both / either OR handling inbound and outbound calls preferably from banking industry

Ability to speak good level of English ; its a plus if you are able to converse in Chinese language to handle customers with this language proficiency

Note: Personal belongings and electronic devices must be stored in designated lockers before entering the \"Highly Security Area\" operational area

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Information Technology Services 101-1,000 employees

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few.

What can I earn as a Customer Service Executive

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