Customer Service Executive (Direct to Customers)

CHEAPER CONNECTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Cheaper Group is seeking a Customer Service Executive (Direct to Customers) in Kuala Lumpur. You will manage daily customer inquiries via phone, WhatsApp, email, and in the system, ensuring accuracy, empathy, and a service-driven approach.

You will support product inquiries, orders, tracking, and delivery issues while coordinating with outlets, operations, and logistics to fulfill orders. Strong BM/English/Chinese communication and MS Office skills are essential.

Qualifications

• Excellent communication skills in multiple languages (BM, English, Chinese).
• Strong problem-solving and customer focus.
• Willingness to work in rotational shifts including weekends and public holidays.

Responsibilities

• Handle daily customer enquiries via phone, WhatsApp, email, and system with empathy and accuracy.
• Support customers with product queries, orders, tracking, and delivery issues.
• Coordinate with sales, operations, and logistics teams for order fulfilment.
• Maintain accurate customer records and prepare reports.
• Follow up to ensure cases are resolved on time and escalate when needed.

Skills

Communication

Problem solving

Team coordination

Education

SPM/ Diploma/ Bachelor’s Degree

Tools

Microsoft Office

Job description

Customer Service Executive (Direct to Customers)

Working Hours: Rotating Shift (5 days with standard 8-hours workday + 1-hour lunch break)

Day Shift : 9am - 6pm

Night Shift : 2pm - 11pm

Cheaper Group (Est. 2017) is a rapidly expanding Mobile & Gadget Retail Company. We are seeking a high-caliber, meticulous, and proactive Customer Service Executive to take full ownership of the group's customer experiences and feedback, drive process improvements, and support the Customer Service Manager by escalating issues promptly and assist in improving workflow processes.

Key Responsibilities:

Handle daily customer enquiries via phone, WhatsApp, email, and system with prompt, accuracy, empathy, and a service-focused attitude.

Support customers with product enquires, orders, tracking, delivery issues, after-sales service and etc.

Coordinate with outlet sales teams, operation teams and logistics teams for order fulfilment.

Keep customer records accurately, updated in the system and prepare operational reports.

Follow up to ensure all cases are resolved on time.

Escalate issues promptly and assist in improving workflow processes.

Candidates with full working rights for Malaysia.

SPM/Diploma/Bachelor’s Degree in any subject.

Minimum of 1–3 years of customer service / coordination experience, preferably in the E-commerce, Call Center and Telemarketing)

Good communication and problem-solving skills.

Strong communication skills to liaise with BM, English, and Chinese-speaking stakeholders.

Basic Microsoft Office and system/data entry skills.

Positive attitude, customer-focused mindset, and responsible team player.

Willing to work on rotational shifts, including weekends and public holidays.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? How would you rate your Bahasa Malaysia language skills? Which of the following languages are you fluent in? Are you available for shift work? How many years' experience do you have as a customer service specialist? Do you possess or have access to your own transportation? How many years experience in Telemarketing do you have?

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What can I earn as a Customer Service Executive