Customer Service Executive

ECOWARE INTERNATIONAL (M) SDN. BHD; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Job summary

ECOWARE INTERNATIONAL (M) SDN. BHD is seeking a Customer Support professional based in Shah Alam, Malaysia. You will handle inquiries, process orders, quotes and invoices, and coordinate with warehouse and logistics to ensure timely delivery.

You will maintain product knowledge, use internal systems to check stock and pricing, and support cross-functional teams to keep the order flow smooth. Mandarin fluency is essential along with English and Malay communication.

Qualifications

• Minimum 1 year of experience in customer service or administrative support.
• Good communication skills and a customer-focused attitude.
• Able to communicate in Mandarin, English, and Melayu.

Responsibilities

• Attend to customer inquiries and provide accurate information on products, orders and delivery status.
• Process customer orders and sales documentation including sales orders, quotations, and invoices; coordinate with warehouse and logistics for delivery.
• Maintain basic knowledge of products and SOP; use internal systems to check stock status, pricing, and order records.
• Coordinate with sales, warehouse, purchasing and accounts to ensure smooth order flow; follow up on pending issues with internal teams.
• Ensure accurate record keeping of customer documents and transactions; assist in preparing basic reports.
• Support ISO 9001:2015 documentation and audits tasks.

Skills

Customer service

Administrative support

Communication

Mandarin

English

Malay

Education

SPM and above

Tools

Internal systems

Job description

Basic Salary + Fixed Allowance + Commission

JOB SCOPE

1. Customer Support

   Attend to customer inquiries, provide accurate information on products, orders, and delivery status.

   Maintain a friendly, helpful, and professional tone in all communications.

2. Order Processing

   Process customer orders and sales documentation including sales orders, quotations, and invoices.

   Coordinate with warehouse and logistics teams for order fulfilment and delivery arrangements.

   Assist in resolving customer complaints or issues related to orders, returns, or delivery delays.

   Escalate unresolved issues to senior staff or team leader as needed.

3. Product & System Knowledge

   Maintain basic knowledge of the company's products, services, and standard operating procedures.

   Use internal systems to check stock status, pricing, and order records.

4. Internal Communication

   Coordinate with sales, warehouse, purchasing, and accounts departments to ensure smooth order flow.

   Follow up on pending issues with relevant internal teams.

5. Documentation & Filing

   Ensure accurate record keeping of customer-related documents and transactions.

   Maintain proper filing and assist in preparing basic reports when required.

6. ISO Compliance Support

   Follow company procedures and assist in maintaining documentation as per ISO 9001:2015 requirements.

   Support senior staff in audits or related documentation tasks.

REQUIREMENT

• SPM and above.
• Minimum 1 year of experience in customer service or administrative support.
• Good communication skills and a customer-focused attitude.
• Able to communicate in Mandarin, English, and Melayu
• Responsible, organized, and willing to learn.
• "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."