Customer Service Executive

Malaysian Hoya Lens Sdn. Bhd.; Kepong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision Insurance

Meal Subsidy

Flexible Working Hours

Job summary

HOYA Electronics Malaysia Sdn Bhd in Malaysia is seeking a Customer Service Executive to manage customer inquiries, resolve issues, and maintain strong relationships across channels. The role requires 1+ year of relevant experience and fluent Bahasa Malaysia and English, with Mandarin as a plus.

Training will be provided, and the position operates on-site with standard hours. The company emphasises product knowledge, accuracy in documentation, and collaboration with internal teams to ensure

Qualifications

• Customer-service oriented and able to maintain good customer relationship
• Accuracy and attention to details
• Fluency in Bahasa Malaysia and English is required; Mandarin is an added advantage

Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary

Skills

Customer service

Attention to detail

Job description

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time

Always maintaining a positive, empathetic, and professional attitude toward customers

Responding promptly to customer inquiries

Follow up the cases, keep the promises

Ensure a good understanding of the company products and services which is improved and always maintained

Provide detailed information about products and processes

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded

Processing orders, forms, applications, and requests

Communicating and coordinating with colleagues as necessary

Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager

To carry out other responsibilities that may be assigned by the Management

Requirements:

A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided

Fluency in Bahasa Malaysia and English is required.

Additional language skills (e.g., Mandarin) will be an added advantage.

Skills & Knowledge required:

Customer-service oriented and able to maintain good customer relationship

Accuracy and attention to details

Working Hours:

Monday to Friday: 9.00AM - 6.00PM

Alternate Saturdays: 9.00AM - 1.00PM

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Since its establishment in 1941, HOYA has continued to grow around the core business of leading optical technologies. In today’s changing global economy, HOYA is using its unique strengths in technology and management to respond quickly to changes in the business climate and achieve sustained growth.

HOYA Electronics Malaysia Sdn Bhd is a member of the HOYA Group. Located in Kulim Hi-Tech Park, it is a world-leading manufacturer of LSI (Large Scale Integrated) substrates and FPD (Flat Panel Display) large mask blanks.

HOEM VISION, MISSION AND CORE VALUES

Our Vision is to be a reputable manufacturer dedicated to customer satisfaction

Our Mission is to delight our customers by providing quality products and services timely at

optimal cost

Strategic Objectives

Supply highly reliable productsIncrease cost competitivenessIncrease employee engagement

HOEM Core Values

Integrity

We will protect the interest and reputation of the CompanyWe are open, honest, and fair in all our dealings with customers, colleagues, suppliers and shareholders

Customer Focus

We understand our customers' requirements and are prepared for their future needsWe seek new and improved ways to delight our customers

Ownership

We accept responsibility and take initiative to excel in our work, improve our systems and capability

Teamwork

We work cooperatively to achieve our common business goals

Harmony

We show respect and kindness to one another

Since its establishment in 1941, HOYA has continued to grow around the core business of leading optical technologies. In today’s changing global economy, HOYA is using its unique strengths in technology and management to respond quickly to changes in the business climate and achieve sustained growth.

HOYA Electronics Malaysia Sdn Bhd is a member of the HOYA Group. Located in Kulim Hi-Tech Park, it is a world-leading manufacturer of LSI (Large Scale Integrated) substrates and FPD (Flat Panel Display) large mask blanks.

HOEM VISION, MISSION AND CORE VALUES

Our Vision is to be a reputable manufacturer dedicated to customer satisfaction

Our Mission is to delight our customers by providing quality products and services timely at

optimal cost

Strategic Objectives

Supply highly reliable productsIncrease cost competitivenessIncrease employee engagement

HOEM Core Values

Integrity

We will protect the interest and reputation of the CompanyWe are open, honest, and fair in all our dealings with customers, colleagues, suppliers and shareholders

Customer Focus

We understand our customers' requirements and are prepared for their future needsWe seek new and improved ways to delight our customers

Ownership

We accept responsibility and take initiative to excel in our work, improve our systems and capability

Teamwork

We work cooperatively to achieve our common business goals

Harmony

We show respect and kindness to one another

Perks and benefits Medical Dental Parking Vision Insurance, Meal Subsidy, Flexible Working Hours

What can I earn as a Customer Service Executive