Customer Service Executive (Kota Kemuning)

Optimax Eye Specialist Centre Sdn Bhd; Shah Alam; On-site; MYR 24,000 - 42,000; Full time

Job summary

OPTIMAX EYE SPECIALIST CENTRE is seeking a Customer Service Executive to front desk and/or call centre as assigned by the supervisor. The role focuses on delivering sales and service excellence to customers, handling walk-ins and phone inquiries, and following up on leads.

Based in Kota Kemuning, 5-day work week with weekend shifts, English, Bahasa Malaysia and Chinese skills valued; training provided and opportunities to contribute to marketing and business development activities.

Qualifications

• Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line
• Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply
• Able to converse in English, Bahasa Malaysia and Chinese. Proficiency in Chinese will be added as advantage. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.
• Good communication, negotiation and interpersonal skills
• Proactive approach to problem solving and willing to learn
• Results-driven and able to work independently to achieve sales targets
• A team player with an energetic and flexible working style

Responsibilities

• Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.
• Implement sales plans and ensure high standard of sales and service levels is provided to customers
• Follow up on leads and participation of marketing and business development activities
• Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products
• Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers
• Maintain Optimax standards and observe Group Compliance Policy
• Assist in any adhoc projects assigned

Skills

Customer service

Communication

English proficient

Bahasa Malaysia

Chinese advantage

Education

Diploma in related field

Job description

Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.

Implement sales plans and ensure high standard of sales and service levels is provided to customers

Follow up on leads and participation of marketing and business development activities

Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products

Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers

Maintain Optimax standards and observe Group Compliance Policy

Assist in any adhoc projects assigned

Requirements

Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line

Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply

Able to converse in English, Bahasa Malaysia and Chinese. Proficiency in Chinese will be added as advantage. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.

Good communication, negotiation and interpersonal skills

Proactive approach to problem solving and willing to learn

Results-driven and able to work independently to achieve sales targets

A team player with an energetic and flexible working style

Must be able to work on weekend

Position based in Kota Kemuning.

5-days week

Unlock job insights

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OPTIMAX is Malaysia's recognized in the eye care industry in laser refractive surgery. We began modestly in Taman Tun Dr Ismail, Kuala Lumpur in 1995, offering refractive surgery helping people to reduce their dependency on corrective lenses. Our technology and expertise is as advanced and reliable.

Spurred by our commitment to deliver our services nationwide, we have expanded all across Malaysia in the span of several years. Today, we have one of the largest networks in Malaysia.

In recognition of our consistent delivery of high quality services, OPTIMAX is awarded the prestigious ISO 9001:2000 Certificate for Refractive Surgery in July 2001.

Finally, OPTIMAX surgeons audited achieved results of 99% in functional visual acuity and 100% in safety. OPTIMAX conducted a Clinical Performance Audit by an independent auditor. These further reinforcing our commitment to provide a high quality service for all.

OPTIMAX EYE SPECIALIST CENTRE is the pioneer of the laser eye correction industry in Malaysia. Established since 1995, OPTIMAX offers one of the most advanced laser treatments for permanently correcting the need for glasses and contact lenses. In line with our expansion plan, we invite highly motivated and qualified candidates to be part of our team as :

OPTIMAX is Malaysia's recognized in the eye care industry in laser refractive surgery. We began modestly in Taman Tun Dr Ismail, Kuala Lumpur in 1995, offering refractive surgery helping people to reduce their dependency on corrective lenses. Our technology and expertise is as advanced and reliable.

Spurred by our commitment to deliver our services nationwide, we have expanded all across Malaysia in the span of several years. Today, we have one of the largest networks in Malaysia.

In recognition of our consistent delivery of high quality services, OPTIMAX is awarded the prestigious ISO 9001:2000 Certificate for Refractive Surgery in July 2001.

Finally, OPTIMAX surgeons audited achieved results of 99% in functional visual acuity and 100% in safety. OPTIMAX conducted a Clinical Performance Audit by an independent auditor. These further reinforcing our commitment to provide a high quality service for all.

OPTIMAX EYE SPECIALIST CENTRE is the pioneer of the laser eye correction industry in Malaysia. Established since 1995, OPTIMAX offers one of the most advanced laser treatments for permanently correcting the need for glasses and contact lenses. In line with our expansion plan, we invite highly motivated and qualified candidates to be part of our team as :

What can I earn as a Customer Service Executive