Customer Services Executive

Jack Studio Marketing Sdn Berhad; George Town; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

EPF (Employees Provident Fund)

SOCSO (Social Security Organisation)

Medical Leave

Public Holiday Entitlement

Performance / KPI Incentive where-app.

Other benefits according to company政策

Job summary

Jack Studio Marketing Sdn Berhad is seeking a Customer Service Executive to handle inquiries across phone, WhatsApp, social media and e-commerce platforms, providing accurate product information and tracking orders.

You will assist with order placement, exchanges, returns and refunds, follow up on issues until resolved, and coordinate with Sales, Warehouse, E-commerce and Logistics to keep customers satisfied.

Qualifications

• Experience handling customer enquiries through multiple channels.
• Ability to provide accurate product information and resolve issues.
• Familiar with order placement, tracking, exchanges, returns and refunds.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer enquiries through phone, WhatsApp, social media, e-commerce and other channels.
• Provide accurate information on products, prices, promotions, stock availability and order status.
• Assist customers with order placement, tracking, exchanges, returns and refunds.
• Handle customer complaints professionally and provide appropriate solutions.
• Follow up on customer issues until they are properly resolved.
• Coordinate with Sales, Warehouse, E-commerce, Logistics and Outlet teams to resolve issues.
• Assist customers with product information and recommend suitable products when required.
• Monitor and respond to customer messages within required response time.
• Maintain records of customer enquiries, complaints, returns and resolutions.
• Identify recurring customer issues and report them to Supervisor or Management.

Skills

Customer service

Communication

Problem solving

Team coordination

Job description

Handle customer enquiries through phone calls, WhatsApp, social media, e-commerce platforms and other communication channels. Provide accurate information regarding products, prices, promotions, stock availability and order status. Assist customers with order placement, order tracking, exchanges, returns and refunds. Handle customer complaints professionally and provide appropriate solutions.

Key responsibilities

• Handle customer enquiries through phone calls, WhatsApp, social media, e-commerce platforms and other communication channels
• Provide accurate information regarding products, prices, promotions, stock availability and order status
• Assist customers with order placement, order tracking, exchanges, returns and refunds
• Handle customer complaints professionally and provide appropriate solutions
• Follow up on customer issues until they are properly resolved
• Coordinate with Sales, Warehouse, E-commerce, Logistics and Outlet teams to resolve customer-related issues
• Assist customers with product information and recommend suitable products when required
• Monitor and respond to customer messages within the company's required response time
• Maintain accurate records of customer enquiries, complaints, returns and resolutions
• Identify recurring customer issues and report them to the Supervisor or Management

Benefits

• EPF (Employees Provident Fund)
• SOCSO (Social Security Organisation)
• Medical Leave
• Public Holiday Entitlement
• Performance / KPI Incentive where applicable
• Other benefits according to company policy

Your application will include the following questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• Do you have Record Keeping experience?