Customer Service Executive

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

OneWorks Sendirian Berhad is seeking a Customer Service Executive to be the first point of contact for customers, ensuring every interaction is positive.

You will listen to customers, understand their needs, and help them solve problems, handling issues quickly and professionally to keep them satisfied in a fast-paced environment. This role requires good English and Bahasa Malaysia, with rotational shifts including nights and weekends.

Qualifications

• Strong customer service orientation with solid technical support capabilities.
• Skilled in diagnosing customer needs and resolving technical challenges effectively.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Sharp analytical and problem-solving skills with a keen attention to detail.
• Ability to perform well under pressure in a fast-paced, dynamic environment.

Responsibilities

• Be the first point of contact for customers and ensure every interaction is positive.
• Listen to customers, understand their needs, and help solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Strong customer service orientation

Diagnosing customer needs

Verbal and written communication

Analytical and problem solving

Under pressure performance

Education

SPM / Secondary School / O Level / UEC

Job description

Be the first point of contact for customers and make sure every interaction is a positive one.

Listen to customers, understand their needs, and help them solve their problems.

Handle customer issues quickly and professionally to keep them happy.

Qualifications

Strong customer service orientation with solid technical support capabilities.

Skilled in diagnosing customer needs and resolving technical challenges effectively.

Excellent verbal and written communication skills with strong interpersonal abilities.

Sharp analytical and problem-solving skills with a keen attention to detail.

Ability to perform well under pressure in a fast-paced, dynamic environment.

Requirements

Minimum SPM / Secondary School / "O" Level/ UEC or equivalent.

Proficient in English and Bahasa Malaysia.

Fresh graduates are strongly encouraged to apply

Willing to work inKuchai Lama, Kuala Lumpur.

Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Open to rotational shift arrangements (including night shifts, weekends and public holidays).

Overtime (OT) Pay

Computer Software & Networking 101-1,000 employees

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

OneWorks incorporated in 1999 as an innovative provider of electronic services (e-services) to the financial and insurance industry.

Through our carfix.my platform, we are currently connecting insurance companies, car repair shops and roadside assistance provider to provide assistance to vehicle owner in the event their vehicle is met with accident or breakdowns.

What can I earn as a Customer Service Executive