Customer Experience Specialist — Flexible Hours & Perks

Malaysian Hoya Lens Sdn. Bhd.; Kepong; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Parking

Vision Insurance

Meal Subsidy

Flexible Working Hours

Job summary

HOYA Electronics Malaysia Sdn Bhd in Malaysia is seeking a Customer Service Executive to manage customer inquiries, resolve issues, and maintain strong relationships across channels. The role requires 1+ year of relevant experience and fluent Bahasa Malaysia and English, with Mandarin as a plus.

Training will be provided, and the position operates on-site with standard hours. The company emphasises product knowledge, accuracy in documentation, and collaboration with internal teams to ensure

Qualifications

• Customer-service oriented and able to maintain good customer relationship
• Accuracy and attention to details
• Fluency in Bahasa Malaysia and English is required; Mandarin is an added advantage

Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary

Skills

Customer service

Attention to detail

Job description

HOYA Electronics Malaysia Sdn Bhd in Malaysia is seeking a Customer Service Executive to manage customer inquiries, resolve issues, and maintain strong relationships across channels. The role requires 1+ year of relevant experience and fluent Bahasa Malaysia and English, with Mandarin as a plus.

Training will be provided, and the position operates on-site with standard hours. The company emphasises product knowledge, accuracy in documentation, and collaboration with internal teams to ensure