Customer Service Executive

VPO Services Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Medical & Insurance Coverage

Relaxing workspaces

Attractive remuneration & benefits

Engaging activities and recognition

Job summary

VPO SERVICES Sdn Bhd is hiring a Customer Service Executive in Kuala Lumpur. The role focuses on delivering empathetic customer support across multiple channels, addressing inquiries, and maintaining professionalism to meet client KPIs. Training will be provided for fresh graduates.

The company emphasizes a fun, balanced work environment with direct access to public transport and opportunities for career advancement within a growing BPO network across SEA.

Qualifications

• Fluent in Mandarin, English and Bahasa Malaysia (written and spoken).
• Fresh graduates welcome; training provided.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer’s concerns positively and professionally.
• Provide timely support to customers through available communication channels (inbound, outbound calls, email, live chat, social media).
• Meet all key performance indicators set by the company and client.

Skills

Mandarin

English

BM

Education

Higher Secondary / STPM / A Level / Pre-U / Diploma

Job description

Fun, Work-Life-Balance Working Environment

Convenient location with direct access to public transport

Job Description

Responsibilities:

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Handle customer’s concerns positively and professionally

Provide timely support to customers through available communication channels (e.g inbound, outbound calls, email, live chat, social media)

Meet all key performance indicators set by the company and client

Requirements:

Candidate must possess at least a Higher Secondary/STPM/\"A\" Level/Pre-U/Diploma.

Preferably 1 or 2 years of working experience in the related field is required, however Fresh Graduates are welcome to apply, and training will be provided.

Required language(s): Mandarin, English & BM to effectively communicate with our diverse client base and stakeholders (Good Written & Conversational Spoken).

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?

Fun and dynamic working environment

Attractive remuneration and good benefits

Comprehensive medical and insurance coverage

Relaxing and supportive workspaces

Engaging activities and recognition programs

Outstanding career advancement opportunities

Caring and positive work culture

Convenient location with direct access to public transport (next to LRT Dang Wangi)

Flexible working arrangements

Fast growing outsourcing company

VPO SERVICES - Together, we can achieve more!

We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services. Our network of delivery centers are spread across South East Asia, Singapore, the Philippines, Taiwan and China.

At VPO, our THREE main pillars are:

Virtue: Moral excellencePrestige: To possess high reputationOutstanding: We aim to provide outstanding results

Our mission is to achieve customer excellence with sustainable talent development.

OUR SERVICES PORTFOLIO INCLUDES:

We help our clients optimize business processes by providing customized Business Process Outsourcing (BPO) services. We offer wide range of services throughout the customer lifecycle, which include:

Customer CareBusiness SupportTroubleshootingCustomer ManagementData Processing & Transaction Processing

We endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value. We focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.

Fun and dynamic working environment

Attractive remuneration and good benefits

Comprehensive medical and insurance coverage

Relaxing and supportive workspaces

Engaging activities and recognition programs

Outstanding career advancement opportunities

Caring and positive work culture

Convenient location with direct access to public transport (next to LRT Dang Wangi)

Flexible working arrangements

Fast growing outsourcing company

VPO SERVICES - Together, we can achieve more!

We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services. Our network of delivery centers are spread across South East Asia, Singapore, the Philippines, Taiwan and China.

At VPO, our THREE main pillars are:

Virtue: Moral excellencePrestige: To possess high reputationOutstanding: We aim to provide outstanding results

Our mission is to achieve customer excellence with sustainable talent development.

OUR SERVICES PORTFOLIO INCLUDES:

We help our clients optimize business processes by providing customized Business Process Outsourcing (BPO) services. We offer wide range of services throughout the customer lifecycle, which include:

Customer CareBusiness SupportTroubleshootingCustomer ManagementData Processing & Transaction Processing

We endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value. We focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.

Perks and benefits Allowances, Medical & Insurance Coverage, Performa

What can I earn as a Customer Service Executive